Leadership Skills

Introduction:

Most organisations have 3 generations in the workforce working side by side. Most of your customers and clients will also be from 3 different generational backgrounds. This program is designed to streamline communication and minimise misunderstanding in the workplace. It will give each generation a unique insight and a better understanding of how different generations process information and make decisions.

It’s quite straight forward, people interacting with other people that are what interpersonal skill means. We all start doing it from the moment we’re born. And if all goes well as we grow up, we get more skilled at communicating our wants and needs, our feelings and thoughts.

We also learn to interpret other people’s in turn, so that in adulthood we are aware of how our behaviour impacts on others. We all find people with good interpersonal skills are easy to be around. They connect with other people effortlessly, they seem to know the right things to say and they make communication in general an easy process.

Strangely, interpersonal skills are one of those things that you’ll only really notice when someone doesn’t have them! And you’ll certainly notice it when yours have deserted you. That’ll be the moments when you get wrong-footed, tongue-tied, or embarrassed.

The trick people with good interpersonal skills have learnt is to identify which feelings get in the way of connecting with others. Then they have practised new ways behaving when they find one of those feelings coming on. A little time spent working on you interpersonal skill set will pay huge dividends. In time you’ll find you’ll be able to work well in any communication arena. This training courseware provides everything you need to professionally deliver Interpersonal Skills training including a detailed participant manual, hands-on course exercises, training icebreakers, training games, course tests, course evaluation and action plan for participants

How Will You Benefit

Upon completion of this program, participants will be able to:

• Discover how perceptions influence your interactions with others and their responses to you
• Learn how to save time, energy and talent by improving “People” side of your job
• Discover your own style along with approaches to working with difficult people
• Proactive management skills to sustain cooperative and productive work relationships
• Understand the value of making trade-offs on big issues without being a push-over
• Learn how to develop credibility based on trust and respect
• Distinguish between how you manage tasks as opposed to relationships

Who Should Attend

This program is suitable for supervisors and above.

Methodology

The workshop will be based on the principles of experiential learning. Our training weave role-plays, interactive group activities, hands-on experiences, simulation activities, group discussions, visual aids, games, and quiz. The aim is to address problems, challenges and real-life situations with practical and concrete solutions. Our activities are designed to make learning easier for the participants by fostering interaction. They stimulate creative thinking, illustrate new concepts and challenge basic assumptions.

Our customer service training programs include valuable tools and use a variety of methods for learning, including:

• Videos
• Manuals
• Simulations and games
• Reinforcement
• Case studies

Module