Writing Clear and Effective Emails

INTRODUCTION

As an Executive in an organization, skilled written communication is a trait you require to support your managers in dealing with the many letters and emails received from clients and business associates.

In this 2-day workshop, we will show you how to organize your words and thoughts on paper, structure your messages logically, present your documents attractively and improve on the style, language and tone in your written communication in English. Using these techniques you will learn a set of skills to develop your own style of writing that will be useful for you in your career advancement.

BENEFITS

Upon completion of this program, participants will be able to:

• Improve their skills in writing clear and concise letters and emails.
  Apply the main rules of good business writing.
• Structure their writing logically using the 4 steps to any type of letter and email.
• Use plain English to ensure that their messages are read, understood and get results.
• Compose effective letters and emails.
• Develop their individual styles in writing effective letters and emails.

AUDIENCE

This program is suitable for Managers, Executives, PAs, Administrators and any professionals who want to write better business correspondence

• Level for Executives and above

METHODOLOGY

A mixture using presentation, games, individual exercises and group work. Participants are encouraged to bring in some documents they have sent or received for discussion to analyze for improvement in format, style or language.

Module

• REFRESHING UNDERSTANDING ABOUT WRITTEN COMMUNICATION
  • Unpicking What You Already Know About How Communication Works
  • Choosing What’s Best That Makes Your Communication Works
• CREATING THE HUMAN TOUCH IN YOUR WRITING
  • The Psychology Of Writing
  • The WAYS Principle
  • Anticipating And Addressing Objections
  • Adding Sincerity With Personal And Sincere Beginnings And Endings
  • Bring Your Writing To Life – Making It Visually Appealing
    (Note: Sample Letters And Templates Will Be Shared With Participants And Exercises Will Be Given For Participants To Practice.)
• HOW TO WRITE WITH IMPACT
  • Beware Of Clichés And Be Careful With Jargons
  • Use Short Words That Helps Understanding And Gets Results
  • Use Short Sentences
  • Use Short Paragraphs
  • Use Connecting Words And Phrases
  • Use Active Rather Than Passive Voice
  • Use Simple Punctuations
  • Use Vertical Lists
  • Write With Charm
    (Note: Exercises on Sentence Structure and Business Terms Will Be Given To Help Participants Improve Their Language Skills.)
• EMAIL AT WORK
  • Common Problems With Electronic Writing
  • How To Create Electronic Rapport In Your Writing
  • What Is Business Email Etiquette?
• END