Developing High Impact Customer Service Experience

Introduction:

The founder of the Ford Motor Company, Henry Ford has once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pay the wages”. True enough, in today’s society, good customer service no longer an option, but it has become a mandatory requirement in all service related industries.

Having happy customer means more cash flow and business opportunities, thus ensuring that our business will continue to flourish. Being able to manage the different types of customers effectively will avoid unnecessary conflicts from arising and affecting the business badly. Therefore, it is essential that we have good communication skills to better manage people. Also, having good communication skills naturally enhances our level of confidence and when we are confident and are able to communicate with various people from all walks of life, we tend to convey our ideas and message across better and effectively. This will enhance the quality of our interactions with people as well as our success rate in life.

This high energy customer service and business communication skills training course is designed to improve the customer service level of an organization by enhancing the customer service management and communication skills of the participants.

How Will You Benefit

Through our comprehensive training programme, at the end of the training session, the participants will be able to:

• Understand the principals of customer service excellence and overcome the barriers in delivering outstanding customer service to people
• Have a clear understanding of what is good communication by understanding the effective way is managing the people of different personalities, to engage and building the long term relationship with them.
• Learn methods on how to build good rapport and convey their messages to people effectively
• Speak with confidence, class and conviction to just about anyone.

Who Should Attend

This program is suitable for Managers, Executives and who want to understand what it takes to develop a service excellence culture within their organization.

Methodology

This conventional seminar is structured to be lively and interesting as we learn the best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods we apply in our program are such as using the video clips, role-plays, demonstrations, games as well as lecturing.

Module