Behavioural – Based Interview Skills

Introduction

Business relies on their employees to be successful. Hiring the right people is imperative, and there are many repercussions when recruiting and selection systems fail. More than just losing money from lack of productivity, hiring the wrong people negatively affects many aspects of daily business and productivity. How do you go about selecting the right person for the right job? Without equipping recruiting managers with proper interview skills and techniques, you may end-up getting a “square peg” for a round hole. Instead of throwing dice, it’s more scientific to conduct proper interview with competency-based behavioral questions and score the candidates more objectively.

This means you give different weights to different competency or behavior. This weightage has to be determined by the management according to what they value most. When you use such a system, your probability of getting the right person will be higher.

If you get the wrong person, you’ll sooner or later have to replace that person and this will incur a cost to you, both monetary and time. Based on research, the financial costs can range from 30% to 150% of an employee’s annual remuneration package, depending on their level in the organization.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Explain the importance of effective interview and hiring of the best candidate
• Plan and develop behavioral-based interview questions
• Use appropriate behavioral-based questioning
• Score and compute behavioral-based question results for hiring decision
• Explain selection criteria more objectively
• List the benefits and skills of effective listening
• Demonstrate building rapport with candidate
• Identify and use the tools and techniques for interviewing effectively and finding talent

Who Should Attend

This workshop is suitable for Managers, Senior Executives, HR professionals, Line Managers and anyone who has to perform interview for recruitment.

Methodology

• Lectures
• Indoor activities
• Role play
• Demonstration
• Group discussion
• Presentation

Module

• INTRODUCTION
• TYPE OF RECRUITMENT
• HOW TO CONDUCT AN EFFECTIVE INTERVIEW
• BEHAVIORAL STYLES
• FUNDAMENTAL INTERVIEW SKILLS
• COMMON TYPES OF INTERVIEW
• BEHAVIORAL-BASED INTERVIEW (BBI)