Call Business Concept

Introduction

A happy customer may tell three people about their experience with you but an unhappy one could share their problems with up to ten. That’s the kind of word-of-mouth that you have to get right. Dealing with customers effectively can build a good relationship with your customers, save money by avoiding their escalation.

Whether it is a new recruit or an experienced call center agent, the aim is to improve your performance to handle customers and improve customer experience.

Objective

• Upon completion of this programme, the participants will be able to:
  • Understand the basics of a call
  • Choose the best response to a complaint
  • Structure your responses effectively
  • Speak in a clear, concise style
  • Check your responses and give them that final polish before you communicate them

Who Should Attend

This program is suitable for New Call Agents with no experience

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Module