Dealing with Difficult Customers

Introduction:

Handling customers is not an easy task all the time. Everyone have different beliefs and values. In this modern era Customers are more knowledgeable, and they can be very demanding and less tolerant.

At times customers may also be wrong, and it is entirely up to you to calm the customer and inspire the right information. This is a technique all customer service personnel should acquire. You will learn these delightful techniques to handle all types of customers. This workshop is interactive and filled with fun games and activities.

How Will You Benefit

At the end of the training program, participants will be able to:

• Maintain composure in handling difficult customers
• Understanding of the emotions that motivates the customers
• Develop the ability to listen attentively before resolving any issue
• Stay motivated in facing challenged situations
• Maintain strong rapport with customer to maintain a long lasting relationship

Who Should Attend

Managers, service professionals, executives, front liners, instructors, facilitators or anyone who want to ensure customer loyalty.

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Participants will use a variety of learning methods such training tools, group discussion, games, activities, case studies and role plays. In essence, our methodology is:

• Interactive learning
• Experiential activities
• Facilitative training

Module