Fundamentals Of Emotional Intelligence (EQ)

Introduction

Emotional Intelligence which is better known as EQ is defined as the ability of a person in recognizing and effectively managing his or her own behavior, impulses and moods.

This program provides the participants with the tools required to be emotionally intelligent at the workplace so that they can communicate with others effectively, manage change well, solve problems, and know the right time for the use of humor to build rapport in tense situations. These employees also have empathy, able remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation as well as resolving customer complaints in a customer service role.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Utilize the 4 core skills required for EQ
• Define EQ
• Practice Self-Management, Self-Awareness, Self-Regulation, Self-Motivation and Empathy
• Effectively Manage their Emotions

Who Should Attend

Executives, managers, sales professionals, purchasers, support executives

Methodology

This program will be conducted through interactive lectures, power point presentation, video presentation, role-play, and group discussions

Module

• WHAT IS EMOTIONAL INTELLIGENCE (EQ)
  • Self-Management
  • Self-Regulation
  • Self-Motivation
  • Self-Awareness
  • Empathy
• FOUR MAJOR SKILLS IN EQ
  • Perceiving Emotions Accurately
  • Using Emotions To Facilitate Thinking
  • Understanding And Managing Emotions
• VERBAL AND NON-VERBAL COMMUNICATION SKILLS
  • Q&L And Not Q&A
  • Communicating With Flexibility
  • Body Language
  • Tonality
• SOCIAL MANAGEMENT & RESPONSIBILITY
  • Benefits Of EQ
  • Articulating Your Emotions With Language
• REGULATING YOUR EMOTIONS WITH THE RIGHT TOOLS
  • Putting Yourself In Other People’s Shoes
  • Managing Self And Awareness
  • Giving In Without Giving Up
• GAINING CONTROL
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Putting It Together
• EQ IN BUSINESS
  • Managing Emotions In The Workplace
  • EQ @ Work
  • Happily Disagreeing
  • Optimism And Pessimism With A Real Balance
• MAKING AN IMPACT
  • Making A Powerful Impression
  • Assessing Situations
  • Being Passionate Without Being Offensive