High Impact Negotiation Skills




“The reason we negotiate is to produce an outcome better than the outcome we can obtain without negotiating.” – Roger Fisher & William Ury (Authors of Getting To Yes: Negotiating Without Giving In)

In a challenging economy where everyone takes position, how do you negotiate to get what you want without losing too much of what you have?

Negotiation skills are used by all managers, either face-to-face or by telephone, both with external organizations and internally with colleagues. Beyond the world of buying and selling, managers use negotiation skills for a variety of reasons; project deadlines, human resource allocations, service delivery specifications, improved support, or increased budget allocation.

This intensive, hands-on, activity driven program teaches skills that boost better results through increased understanding and effective implementation of the negotiation process. It helps sharpen the negotiation skills of even experienced managers, empowering you to take advantage of every negotiation opportunity. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing any negotiation every time.
High Impact Negotiation Skills focuses on the following areas:

  • Communication
  • Listening
  • Questioning
  • Languishing
  • Influence

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Identify and negotiate the best outcome possible
  • Understand and employ the key skills and processes to negotiate successfully
  • Develop your own successful negotiation style with key behavioral elements
  • Develop negotiating strategies that can be used according to the needs and demands of your organization.
  • Employ different tactics in situational negotiations

Who Should Attend

Directors, CEOs, general managers, executives, supervisors, managers, team leaders, frontline executives, sales professionals, marketing specialists, customer service and everyone who has a stake in the organization’s top line revenue growth and its sustainability


To change your direction, shift your thinking.
However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf?
Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.
Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.
In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.



Fee: RM 1,000 per pax

Loyalty Points: 1000 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Philip Leong Kah Wai

Biodata: Philip Leong Kah Wai is a consistent trainer, competent coach and an active community advocate. His experience as an entrepreneur and a corporate worker for 25 years improved his skills and knowledge with regards to a lot of subject matters, including the Customer Service function, Team Performance, Mindset Change and Managerial & Supervisory skills. Philip has training, development and coaching programs under his belt, which tackles both Personal Effectiveness and Organizational Effectiveness. His qualifications include a Master of Management joint degree and membership in the International Coach Federation. His numerous leadership training and team building programs have improved thousands of corporations and individuals, making him a top performer in his line of work. His experience, expertise and exposure surely channel his energies to improve his knowledge and skills, and share them with the world.

Muhammad Taufik Bin Hj. Muhammad

Biodata: Muhammad Taufik holds a Business Administration (Honours) degree from the University of Hertfordshire, United Kingdom. He is also a PSMB certified trainer, certified business networking trainer (level II), certified coach for the Young Entrepreneur Society of Malaysia and certified master trainer with Gabriel Knight Training Guild.Muhammad worked as the Marketing Consultant at Porsche Center in the United Kingdom and later at the Royal Mail in the United Kingdom as the Programme Head for Strategy and communication where he developed programmes on customer service, teambuilding, motivation and for new employees to the organization. He was also heavily involved as a public speaker for a well-known political group.His motivating style of speeches and ability to influence others allows him to be a natural at delivering team building programmes.

Anita Shanmugam

Biodata: Anita Shanmugam is an effective trainer with years of experience and expertise under her belt. Her exposure as a Corporate Sales Executive and a Sales/ Marketing Director sharpened various skills in her arsenal, including supervisory & managerial skills, performance management, customer service function and sales & marketing. Anita’s hands- on approach increases the understanding of participants on varied subject matters, including Time Management, Positive Work Attitude, Creative Problem Solving, Stress Management, Supervisory Development, Communication, Grooming, Rehabilitation of Behavior and counseling among others. Aside from training, she is also busy being an honorable Speaker in various seminars, forums and conferences about Personal Effectiveness. Anita is also a respected part- time teacher in local colleges, lecturing about Management, Psychology and Sales & Marketing.