ISO 9001:2015 & ISO 14001:2015 Quality and Environmental Management Systems Essentials




This 2-day intensive course provides key messages that are needed to obtain value from your organization’s implementation or adaptation of the new ISO 9001:2015 and ISO 14001:2015. Either directly or indirectly, ISO 9001:2015 and ISO 14001:2015 will have a profound effect on all industries. In today’s industries, the criteria of consistent satisfaction of stakeholders’ expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are essential to an organization’s survival. All of these issues are also critical to both ISO 9001:2015 and ISO 14001:2015 implementation.

In a clear and presentable fashion, this comprehensive awareness training in ISO 9001:2015 and ISO 14001:2015 includes a review of new provisions and requirements, implementation and procedures preparation for the compliance audit, do’s and don’ts during an audit and more. The “hands-on” program includes lectures, and a role-play to increase participant knowledge and learning. This course is also available for in-house presentation with or without the ISO 9001:2015 and ISO 14001:2015 management systems standards. This training course may be used in its original presentation format or it may be customized by referring to the degree of business nature.

 How Will You Benefit

The aim of this training is to involve participants on several paths in order to explain the concepts, principles and thinking behind the tenets of quality and environmental management and the practical methodologies that have emerged to implement them based on the ISO 9001:2015 and ISO 14001:2015 standards.

After completing this program, participants will be able to:

  • Appreciate the fundamental concepts that constitute the body of knowledge of the quality and environmental management
  • Clear off the various perceptions and misconceptions that have grown up around ISO 9000 and ISO 14001 and their associated infrastructure
  • Derive the quality and environmental performance objectives relevant to the organization and examine how top management might challenge each individual in proving the need for change
  • Apply the process approach as to manage work in which the activities, resources and behaviors function together to produce results consistent with the process objectives

Who Should Attend

This course is suitable for Managers, QMRs, Internal QMS Auditors, Engineers, Executives, Officers, Supervisors, and Technicians.


This stimulating program will maximize understanding and learning through lectures, role plays, indoor and outdoor group dynamics, discussions and assessment.


    • Pre-Test
    • Distinguishing between Needs, Requirements And Expectations
    • Identifying the Stakeholders
    • Defining the Characteristics of Quality and Environmental Performances
    • The nature of the Quality and Environmental Management
    • Goal-Oriented or Risk-Oriented Quality Management?
    • The 7 Management Principles
    • Planning, Control and Assurance
  • ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
    • Context of the Organization
    • Defining the Needs And Expectations of Interested Parties
    • Determining the Scope of the Quality Management System
    • Process Approach
    • Leadership and Commitment
    • Organizational Roles, Responsibilities and Authorities
  • ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
    • Leadership and Commitment
    • Quality Policy
    • Organizational Roles, Responsibilities and Authorities
  • ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
    • Actions to Address Risks and Opportunities
    • Quality Objectives and Planning
    • Planning of Changes
    • ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
    • Managing Resources Effectively
    • Determining the Necessary Competence
    • Awareness on the Consequences
    • Determining the Need for Internal and External Communications
    • Management of Documented Information
  • ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
    • Operational Planning and Control
    • Determination of Market Needs and Interactions with Stakeholders
    • Operational Planning Process
    • Control of External Provision of Products and Services
    • Development of Products and Services
    • Control of Production of Products and Provision of Services
    • Release of Products and Services
    • Control of Nonconforming Products and Services
  • ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
    • Monitoring, Measurement, Analysis and Evaluation
    • Internal Audit
    • Management review
  • ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
    • Nonconformity and corrective action
    • Improvement
    • Post-Test
    • Q&A
    • Summary & Wrap-up
    • Course Evaluation

Fee: RM 1,000 per pax

Loyalty Points: 1000 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Lim Kim Yook

Mr. Lim Kim Yook holds Diploma in Mechanical and Electrical Engineering from City & Guilds of London Institute, UK and a Diploma in Electronic Engineering from the Institute of Engineering Technology Inc, University of Strathclyde, UK. He is a Certified ISO 14001 and ISO/TS 16949 Lead Assessor. Aside from being a quality management consultant and a certified corporate coach, he is a certified HRDF trainer, ARTDO International’s Certified Training Professional, approved Industrial Expert (PIND) and panel consultant for Jawatankuasa Penasihat Pembangunan Kemahiran (JPPK).

Kim Yook’s forte is in quality management systems, including ISO 9001, ISO 14001, OHSAS 18001 and ISO/TS 16949 to various industries. He is also experienced in the areas of design, preparation, administration and delivery training in quality and technical subjects such as Quality and Non-Quality Management Systems, Quality Control Circles, QC 7 Tools and New QC Tools, Automotive 5-Core Tools (PPAP, APQP, SPC, FMEA and MSA), Supervisory Skills, Train-the-Trainer and 5S Implementation and Auditing.

With 12 years of excellent track record as a master trainer in the abovementioned subjects, he has taught numerous participants from many industries, ranging from those on the shop floor to directors.

He is a highly regarded trainer famed for his calibre and efficiency. He is the author of “5S Asas Pengurusan Untuk Semua” (ISBN: 983-2193-01-X), a book on 5S written in Bahasa Malaysia and has delivered motivational talks on “Pekerja Alaf Baru” or “New Millennium Workforce”, to improve the performance of his clients’ employees.

Kim Yook has vast industrial experience in semiconductor, automotive, electronics quality, engineering and production. With more than 6 years’ experience at the managerial level in quality and engineering departments, he has lead the Quality Assurance Department for Meisei Electric (M) Sdn. Bhd., Taiyo Technology (M) Sdn. Bhd.; and Precico Sdn. Bhd. and Precico M&D Sdn. Bhd. in implementing quality control and quality assurance systems for continual improvement; and also for achieving and maintaining the ISO 9000 Quality Management System. Apart from this, he also provided consultation on quality systems to many key departments in his previous companies.