Key Performance Indicators




Developing Effective Key Performance Indicators is a one-day, skill-building workshop with intensive use of applied theory and comprehensive hand-on exercise by the participants. The program is highly participatory, personalized, and limited to a maximum of twenty people per session

The idea of a Key Performance Indicator (KPI) simply reflects the notion that some of the aspects of organizational performance requiring improvement or maintenance are more important than others. When a range of these important aspects are selected and a measure has been determined, a set or system of KPIs exists

The focus of KPIs, therefore, is either on the aspects of organizational performance that require improvement, or on the aspects that must be kept within a specified level to ensure continued success of the organization

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • The stages of Performance Management Cycle
  • The meaning and importance of KPI
  • How to use KPI to help them achieve their objectives
  • The important steps of developing KPI
  • The right way to implement and evaluate the effectiveness of KPI

Who Should Attend

  • Executives, Managers, Supervisors, Assistant Managers, Team Leaders, Line Leaders, Administrators and Management Staff or anyone interested in Performance Management
  • Level for Administrators and above


This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise



Fee: RM 850 per pax

Loyalty Points: 850 Points

Duration: 1 Day

Note: In-house course is available. Request it HERE


Sue Lim Soh Buay

Sue Lim Soh Buay is an effective trainer and consultant specializing in the Human Resource and Legal function. Having a Master’s degree in Business Administration and a degree in Economics, both from schools in United Kingdom, she is already an authority in various subject matters regarding the corporate world. Her 20 years of experience in respectable companies in various industries helped her become a reputable facilitator of the HRM Module and in- demand speaker of numerous workshops and training programs. Sue ensures that her training sessions also tackle topics from different areas, such as Customer Service function, Managerial & Supervisory skills and Organizational Effectiveness. With her exposure and experience in the field of people development, she also has the proper knowledge and skills in Leadership and Communication, which she chooses to share to her participants.