Key Performance Indicators

Introduction

Developing Effective Key Performance Indicators is a one-day, skill-building workshop with intensive use of applied theory and comprehensive hand-on exercise by the participants. The program is highly participatory, personalized, and limited to a maximum of twenty people per session

The idea of a Key Performance Indicator (KPI) simply reflects the notion that some of the aspects of organizational performance requiring improvement or maintenance are more important than others. When a range of these important aspects are selected and a measure has been determined, a set or system of KPIs exists

The focus of KPIs, therefore, is either on the aspects of organizational performance that require improvement, or on the aspects that must be kept within a specified level to ensure continued success of the organization

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• The stages of Performance Management Cycle
• The meaning and importance of KPI
• How to use KPI to help them achieve their objectives
• The important steps of developing KPI
• The right way to implement and evaluate the effectiveness of KPI

Who Should Attend

• Executives, Managers, Supervisors, Assistant Managers, Team Leaders, Line Leaders, Administrators and Management Staff or anyone interested in Performance Management
• Level for Administrators and above

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise

Module

• INTRODUCTION
• KEY PERFORMANCE INDICATORS
• DEVELOPING KEY PERFORMANCE INDICATORS (KPI)