Managing Difficult Employees

Introduction

There was a time not long ago when karaoke reared its ugly head in Malaysia in a big way. I remember wondering why so many people in so many places thought they could sing when, clearly, that was not the case

Along this same principle, too many people think that they have what it takes to be good managers as well. After all, what’s so hard about it? You’re the boss, you tell people what to do, and if they don’t, you let them know about it. Well, guess what? It’s not that easy. There are a few really good managers who just instinctively know how to manage. But, for the others, becoming a good manager takes time, experience, and learning a lot of hard-won lessons.

This program teaches participants to develop the skills needed to address a difficult situations and person according to their specific behavior. Participants will also learn how to give constructive feedback, coach and counsel subordinates, and use strategies for effective conflict resolution.

How Will You Benefit

Upon completion of this program, the participants will be able to:

• Identify causes of problem employees and the effect they can have in an organization
• Identify the types of problem employees and how you can handle them
• What is insubordination, types of insubordination and handling insubordination. Factors to consider when determining discipline and general guidelines when imposing oral or written warnings
• Ways of dealing with difficult employees – Communicate clearly and effectively, both verbally and nonverbally; improve your listening skills; communicate with difficult supervisors and co-workers
• Identify the focus of feedback, and give and receive feedback effectively
• Identify conflict resolution styles; resolve workplace conflicts using the 6-step process
• Identify our own weaknesses and strengths when dealing with difficult employees. Some of the management do’s and don’ts to create harmony in the workplace

Who Should Attend

This course is designed for Human Resource, Administration, Departmental Heads & Executives Supervisors, Line Leaders, Line Managers and those who need to handle HR issues

Methodology

This stimulating program will maximizes the understanding and learning through powerpoint presentations, group discussions, role play, case studies

Module

• CAUSES OF PROBLEM EMPLOYEES
• TYPES OF DIFFICULT EMPLOYEES
• WAYS OF DEALING WITH DIFFICULT EMPLOYEES
• DEALING WITH INSUBORDINATION
• HANDLING DIFFICULT SITUATIONS – 7 CASE STUDIES
• COACHING & COUNSELLING
• MANAGEMENT DO’S AND DON’TS – RECOGNISE YOUR OWN STRENGTH & WEAKNESS