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The Superstars of Telesales Workshop

Original price was: RM2,600.00.Current price is: RM1,850.00.

INTRODUCTION

The Experiential economy is upon us and hence time has become an issue with the busy people of today. We have little time for face to face interactions all the time. In these modern times, Telesales has become an important channel to reach out to the prospective customers and clients.

In The Superstars of Telesales workshop, the participants will be going through a great journey or skill discovery as well as the right attitude and mindset to make things happen.

BENEFITS

Upon completion of this program, participants will be able to:

  • Fortify the fundamentals and the foundation for effective Telesales management
  • Effectively applied tools and best practices for immediate improvement
  • Explore the best methods of delivery and implementations
  • Increase skill level and confidence of participants to the next level

AUDIENCE

This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively

  • Level for Executives and above

METHODOLOGY

This stimulating program will maximizes the understanding and learning through Interactive, dynamic presentations, group activities, sample calls and video aids

Module

  • BECOMING A SERVICE-ORIENTED SALESPERSON
    • Bringing Value To Customers
    • Incorporating Principles And Values Into The Sales Process
    • Developing The Character And Attitude For Sales Success
  • PLANNING THE CALL
    • Matching Features And Benefits To Customer Needs
      Developing A Call Objective
  • OPENING THE CALL
    • Opening The Outbound Call
    • Opening The Inbound Call
    • Dealing With Resistance During Opening
  • FINDING AND QUALIFYING THE DECISION MAKER
    • Dealing With Gatekeepers
    • Qualifying Customers
    • Using Voicemail To Your Advantage
  • UNDERSTANDING CUSTOMER NEEDS
    • Using A Questioning Strategy
    • Learning To Actively Listen
    • Confirming Your Understanding
  • PRESENTING YOUR PRODUCT AND CLOSING THE CALL
    • Connecting Your Product To Customer Needs
    • Securing Commitment To Your Call Objective
    • Closing The Successful Call
  • WHAT TO DO WHEN THEY SAY NO!
    • Overcoming Objections
    • Closing The Call When There’s No Commitment
  • END

Fee: RM 1,850 per pax

Loyalty Points: 1850 Points

Duration: 2 Days 

Note: In-house course is available. Request it HERE

Trainer

Trainer’s Profile

Darren Suresh is a Senior Training Consultant focusing on Team Effectiveness and Team Discovery programmes conducted via adult learning and experiential methods. His working experience spans over 18 years of which 7 years were focused on training, developing training modules and delivering training for various modules. Apart from developing modules and conducting training, he also does manpower planning, resource management, packing and debriefing. He has been a lead trainer, training consultant, training manager, trainer & QA specialist with various training providers throughout his career span. His area of expertise is team building, customer experience, communications, creative problem solving, personal development and many more. He has trained many participants from various levels from youths to senior management.