Performance Management And KPI’S

Introduction

Managers talk a lot about employee performance. There’s constant pressure to achieve performance targets, to reach higher performance levels, and to ensure that people’s work supports and furthers the organisation’s goals. Performance management is the process to manage this performance.

Key Performance Indicators (KPI) is a quantifiable metric that reflects how well an organisation is achieving its stated goals and objectives. If your KPI is inappropriate the resulting behaviours may be counterproductive. It is important for organisations to choose the correct KPIs for business performance, it is equally useful of managers and employees define KPIs for members of their team.

This half day training will show managers/supervisors how to get the best out of others and how to develop principles, practices and behaviours to support high performance working.

This course aims to:

• Give you the knowledge and skills to define the characteristics and purpose of positive performance management
• Understand the connection between reward, resourcing and performance
• Recognise good and poor performance and identify how to manage this
• Demonstrate how to effectively structure a performance review meeting to achieve agreement

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Dealing with poor performance
• Turning good performance into great performance
• The link between leadership behaviours and performance and how to create a high performance culture through effective application of expectation setting, empowerment, evaluation, rewards and effective feedback
• Techniques to conduct effective everyday performance conversations and give fair and accurate feedback
• Link the overarching organisational goals with various departments and individual goals

Who Should Attend

This program is suitable for executives, supervisors and managers

Methodology

This course is essentially participative and practical, emphasizing learning through experience, from structured activities in the program eg. Role plays, group work, video screening, case studies and discussion from individual experience

Module

• UNDERSTANDING THE RATIONALE FOR PERFORMANCE MANAGEMENT
• THE IMPORTANCE OF PRE-EMPTING PERFORMANCE ISSUES
• DEALING WITH POOR PERFORMANCE
• IMPLEMENTING A PERFORMANCE MANAGEMENT PROCESS: A BEST PRACTICE APPROACH