Effective Secretarial Practice

Introduction

Supervision is a developmental process designed to support and enhance an individual’s acquisition of the motivation, self-awareness, and skills necessary to effectively accomplish the job at hand. Thus, the supervisor role is more challenging today than ever before. The demands for higher quality and performance are increasing because the workplace is growing more complex. Leaders must move from supervising people that do things to supervising the development of their people.

Objective

Upon completion of this program, participants will be able to:

• Understand the principles of Leadership
• Improve people skills when leading others
• Apply effective leadership skills to cultivate teamwork

Who Should Attend

This program is suitable for Supervisors, Executives, Officers, Managers, Team / Line Leaders and all involved in supervising staff at all levels

Methodology

This program is suitable for Supervisors, Executives, Officers, Managers, Team / Line Leaders and all involved in supervising staff at all levels

Module

• PRINCIPLES OF EFFECTIVE LEADERSHIP
  • What Is Supervision?
  • Why Are Supervisors Necessary?
  • Characteristics Of A Supervisor
• GETTING THE BEST OUT OF THE TEAM
  • The Traditional Versus The Modern Approach
  • Sense Of Meaning And Progress
  • How To Develop Your Staff To Get Good Results
• IMPROVING YOUR PEOPLE SKILLS AND DELIVERY
  • Communication & Listening Skills – How To Communicate Effectively At Work?
  • Successful Delegation – Understanding The Management Of Delegation
• INTEGRITY AS A LEADER
  • Developing Professionalism, Ethical Behavior, Mutual Trust, Confidence, And Loyalty.
• SENSE OF OWNERSHIP AND SELF-BELONGING TO COMPANY
  • Creating Positive Working Culture In The Organization