General Question

Can you tell me what MyFreelys Academy Loyalty Program is all about?

MyFreelys Academy Loyalty Program or MALP (in short) is Malaysia’s first industrial training provider which offers the loyalty rewards programme for Training & Human Resource Managers. This idea is incepted in 2016, with the aim to reward our clients while undergoing training with us with smart shopping, great privileges and fantastic branded gifts.

How does MyFreelys Academy Loyalty Program work?

Generally Members will collect Points after registering for our Public Courses available in our platform. They can utilize the Points to redeem Gifts through MyFreelys Academy Portal. To collect Points, Members just need to upload their bank in slip to MyFreelys Academy Portal in accordance to their invoice. Points will then be recorded and updated in the members’respective eAccount.

How much does it cost to sign up for a Membership? How do I join?

MyFreelys Academy Membership is free. You may apply for Membership online at You will receive an email notification on your application within 24 hours from the application date.

I have applied for MyFreelys Academy Membership, how long do I have to wait to know about my Membership status?

You will receive a confirmation email within 24 hours after your application is processed.

What is the Loyalty Point earned in the programme?

The accumulation rate of one (1) Loyalty Point is based on every RM1.00. The Loyalty Point system may be subjected to change from time to time with prior notice as determined by MyFreelys Academy.

Is there a qualifying period?

No. As soon as you have officially become our Member, you can start collecting Points when you subscribe to any of our Public Courses in our Portal.

What happens if I forget my login ID or Password?

You can request for a new password through the following channel:

E-mail to

You will receive a temporary password within 24 hours from the process date.

Where can I collect Loyalty Points from?

You may collect your loyalty points thru our platform when you subscribe to any of our listed Public Programs there.

Will I get my Points immediately after making payment?

Yes, you will get your Points immediately after you have uploaded your proof of payment to our portal based on the invoice. Within 24 hours, the Points will be credited into your Loyalty Point Account.

How do I keep track of my Points transactions?

You can check your Points Balance through the following channels:

There are a few methods for you to keep track of your Points transactions:

 Log on to with your login ID and Password. Click Check Points

 Contact our Customer Service Care at 03-

How do I know how many Loyalty Points I have collected?

Generally, Loyalty Points for each transactions will be credited into your Loyalty Point Account within 24 hours upon uploading the proof or payment unto the portal. You can keep track of your Points transactions through the following channels:

 Log in to with your login ID and password. You can view your recent transactions by clicking on My Dashboard and select View My Points Transactions

Is there any expiry date to my Loyalty Points?

Your Loyalty Points are valid for 5 years. You will need to make redemptions within these 5 years. After the 60th month, Points will expire on a monthly, ‘first in-first out’ basis. Example, Points collected in Jan 2010 will expire in Jan 2015.

How can I keep track of my Points expiry?

You can keep track of your Points expiry through the following channels:

 Points Summary – which is sent to you 3 times a year. This will show you the Points that are due to expire in the next 6 months.

 Simply login to with your login ID and password to access “My Dashboard” page. Under Points Expiry Summary, click on “View expiry in the following 6 months”.

I have received my Points Summary. Can you explain how it works?

The Points Summary is sent to active MyFreelys Academy Members 3 times a year. It records Points trasactions within that Points Summary period (From last Points Summary Date to Current Points Summary Date). Your recent Points collection may not fall into this cycle but it will be reflected in your next Points Summary. You are advised to keep your receipts handy until Points are reflected in your Account.

I have receivWhat are extra Loyalty Points, and how do they work?ed my Points Summary. Can you explain how it works?

Extra Loyalty Points are bonus Points awarded in additional to the standard Points on promotions to help you achieve your desired Gifts faster.

I seem to be collecting Points very slowly. How can I speed it up?

There are many ways to expedite Points collection. Here are some tips on how to chalk up more Points:

 Focus and plan your company’s training calendar in advance based on the Public Courses which are available on our portal.

 Share MyFreelys Academy Public Courses through your social media platforms such as Facebook, Twitter and Linked to gain additional loyalty point. (Eg: 1 share on Facebook =1 Point)

 Look out for offers and promotions at or call our Self-Service Phone System at 03-.

What happens to Points when I have resigned and moved on to a new company?

You may request to transfer your existing Loyalty Points over to your new account based on your new company details. Simply write in and provide us with a copy of your new business card as proof. Approval of this request is up to the discretion of MyFreelys Academy.

How else can I contact MyFreelys Academy?

You can contact MyFreelys Academy by:

 Telephone:

 E-mail:

 Fax:

How else can I contact MyFreelys Academy?

You can contact MyFreelys Academy by:

 Telephone:

 E-mail:

 Fax:

Rewards Redemption

What is Online Redemption?

This is an enhanced facility to MyFreelys Academy Members where you redeem your reward item(s) with a click of a mouse via MyFreelys Academy website:

How do I redeem online?

You must login to MyFreelys Academy Portal to redeem online.

i. Login to MyFreelys Academy Portal:

ii. Go to > Rewards Redemption

iii. Select the product category and redeem in Full (Loyalty Points)

iv. To add more redemption items, click the Add button. To remove, click the X button beside the item. If you have finished selecting the product(s), click Confirm followed by Proceed

v. A redemption item summary would be shown and you would also need to fill the address you want your items to be couriered to. Please note that that we do not deliver to PO Box address. Click Submit once all details are correct

vi. A confirmation page will be displayed with the updated reward point balance, redemption item with reference number, and the delivery address. You are advised to print or save the page for your reference If you are not an existing MyFreelys Academy Member, register for an online account today for FREE. Just follow the easy steps below:

i. Log into and click the LOGIN

ii. A new page will appear. At the “I am the first time user”, click Registration

iii. Enter your preferred Username and Password

iv. Read the “Terms and Conditions” carefully and click “I Agree”

v. If your registration attempt fails, please email to

vi. You can also view our online registration demo by clicking View Demo at “I am the first time user”

vii. A new pop up will appear. Click and view the demo

Who can enjoy Online Redemption?

All Training & Human Resource Managers who have registered as MyFreelys Academy Members are able to enjoy the online redemption facility.

Are there any charges for using the Online Redemption facility?

No. There are no charges for using this facility.

How long will I receive the redemption items?

Redeemed items will be couriered to the designated address within 21 working days.

Can I send my redemption gift to another address?

Yes you can. All you need to do is to key in the recipient address in the online redemption webpage. Please note that gifts will not be delivered to PO Box address.

Will I be given a reference number for my online redemption?

Yes, reference number will be given for each redeemed item.

Can I exchange the gifts after the redemption has been made?

All gifts redeemed are not exchangeable unless gifts received are damaged or faulty and are reported within 14 days from the date of receipt. Request otherwise will not be entertained.

What if I did not receive the gift that was redeemed more than 1 month ago?

You must report to MyFreelys Academy using the redemption reference number(s) within 14 days from the date the redemption was made online (please note that this is only applicable to redemptions that have been received and officially processed by MyFreelys Academy).