Business Communication – Spoken & Writing Skills In English

Objective

Upon completion of this programme, the participants will be able to:

• Speak clearly and confidently in face-to-face conversations, and on the telephone
• Ask questions to get key information and say “NO” politely but firmly
• Listen actively to really understand the speaker’s needs, and have different ways to ask for an issue to be repeated, to eliminate mis-understanding
• Articulate the selling points of services and products
• Write polite, correct, clear and simple emails with a focus on the call to action

Who Should Attend

This course is suitable for those who want to improve their verbal and written business communication. It caters to all levels in your organization.

Methodology

This interactive program will maximize the understanding and learning through lectures, pronunciation practice (includes sing-along sessions to help the participants hear correctly pronounced words by their favourite singers and tongue twisters), role plays, correcting grammar mistakes (sharpens the participants’ understanding of English grammar rule) and discussions.

Module