Effective Communication and Interpersonal Skills

Introduction

Effective Communications refers to how an organization communicates. Communicators help an organization fulfill its objectives, define its philosophy and facilitate change in the organization. They deal with both internal and external audiences to establish positive relationships while combining the organization’s goals and the public’s interests. Communicators develop programs to generate an understanding between the management team, employees and customers. Good communications produce well-informed and highly motivated employees with reputable public and corporate images.

The successful communications strategy includes internal communications, public relations and community relations, at a minimum. Crisis communications, media training, innovative multimedia presentations, a clear web presence, and effective public speaking are also essential elements of an excellent corporate communications

A fully integrated effective communications plan is crucial to the success of your business. It can help you grow your top line revenue and enhance your bottom line. In Communication and Interpersonal Skills Program (Incorporated NLP skills), we take it to a higher level by introducing more practical tools to maximize our communication and interpersonal ability.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Build effective communication as it is a critical element in your career and personal lives
• Understand and develop competencies in 4 different ways to communication :
  • Speaking
  • Writing
  • Visual Images
  • Body Language
• Achieve 5 different Communication Goals and Build Better Relationship :
  • To change behavior
  • To get action
  • To ensure understanding
  • To persuade
  • To get and give information
• Identify and avoid common Communication Errors
• Develop the 5 different skills to listen actively
• Develop skills and confidence to communication and connect effectively by asking “Exploring Questions” to address needs of internal and external customers
• Understand the need to develop effective interpersonal relations
• Create a winning team with higher productivity and improve bottom line

Who Should Attend

This program is designed for Executive, Supervisors, Team Leaders and NON Executive level

Methodology

NLP or Neuro Linguistic Programming techniques & processes; individual and small group discussions on case studies and scenario exercises; experiential learning activities and energizers; and role-playing & lots of practice sessions

Module

• INTRODUCTIONS TO THE PROGRAM
  • Introducing the Workshop Facilitator
  • Introducing the Purpose of the Workshop
  • Sharing Participants’ Expectations, Needs & Challenges
  • Presenting the Benefits of the Workshop
  • An experiential activity to set the tone
• FOUNDATION OF NLP (NEURO LINGUISTIC PROGRAMMING)
  • The Foundation of NLP (The What, Why & How)
  • The Attitudinal Values (Pre-suppositions of NLP)
  • The Senses – Representational Systems / Sensory Language
• THE POWER OF LANGUAGE
  • Identifying language pattern
  • Interpreting the meaning of language
  • Deletion, generalization & distortion
  • The meta model
  • The Milton model
  • Empowering your daily conversations to enhance work performance
• COMMUNICATION PRINCIPLES
  • Mission of Communication
  • Our Values, Beliefs and Thoughts
  • Common Filters of Communication
  • The 3 Vs of Communication
  • The 6 Cs to send messages effectively
  • Assertive Communication
• ACTIVE LISTENING
  • Benefits of Active Listening
  • 5 Active Listening Techniques
  • 3 extra steps to listen more effectively
  • Bad habits of Poor Listeners
  • Good habits of Effective Listeners
• FEEDBACK
  • Effective feedback techniques
  • Receiving feedback techniques
  • Asking for feedback techniques
• UNDERSTANDING & BUILDING RAPPORT WITH DIVERSE OTHERS
  • Being aware and Choosing the Right Attitude
  • Understanding “Map of the World” of others
  • Matching and Pacing others
  • Building relationships with diverse others
• CREATING A WINNING TEAM!
  • Mindset of WINNERS vs. LOSERS
  • Action of WINNERS vs. LOSERS
  • Gaining Trust and Commitment from others
  • Action Plans to Create a Winning Team
• PERCEPTUAL POSITIONS FOR UNDERSTANDING HOW OTHERS PERCEIVE (NLP TECHNIQUE TO EXPERIENCE THE WORLD FROM MANY PERSPECTIVES)
  • Learning the 3 positions: First, Other and Observer
  • Applications and review
  • Evaluations
• PUTTING IT ALL TOGETHER
  • Practice all communication and interpersonal tools on real work and life situations
  • Individual and team action plans
  • Establishing effective communication practices to create a winning team!