Assertive Influencing Communication

Introduction

Do you want to handle conversations with ease and confidence? Do you want get results will minimal effort? What if you could just say the word and it was done? What if people looked at you expecting to be led, because you were so trustable and wise?

Communication takes up a major part of any person’s workday. The art of good communication includes a whole host of interaction points like sharing of information, asking for and offering help, coaching team members, working with different departments on a common project, interacting with clients, presenting an idea or product, closing a sale, negotiating with business partners, and so on.

You deal with people professionally and personally every day. Any new skill that improves your communication with your colleagues, boss, clients and your family can have profound effects on your self-esteem, personality and subsequently your productivity. We all know how costly miscommunication can be. The best way to deal with this is to practice the correct communication methods until they become second nature to us.

Fortunately, there has been great progress on discovering and implementing a variety of psychological techniques to enhance our communication with others and even our competitors. These well-tested practical techniques can be applied to everyday situations to enhance their influence on people and know how to handle a variety of complex situations when confronted with.

Practical applications will also be introduced that participants can add to their daily interaction with people. Learn how to use gestures and body language convincingly, utilizing the right words for the best effect, and picking up the “hidden” response signals from others. At the end of the workshop, expect to be equipped with the mindset and skillset to create that quantum leap in communication!

Objective

Upon completion of this program, participants will be able to:

• Use the right mental attitude to better handle adversities, challenges, rejections and objections.
• Build instant rapport to get positive results.
• Distinguish between assertive, aggressive and passive behavior.
• Communicate effectively to gain commitment without using power, position or status.
• Enhance confidence and express your ideas assertively and precisely.
• Identify the psyche of yourself and others and use different communications styles to adapt when needed for better influencing.
• Listen actively to capture the “unsaid” and build relationship.
• Empathize to establish trust and communicate effectively.
• Acquire practical skills to read and interpret body language.
• Effectively and strategically use convincing body gestures and right words to your advantage.
• Develop the art of using the right questioning techniques to get better responses or information.
• Say “No” positively and disagree in such a way that helps the other person understand your stance on the matter without taking it personally.
• Deliver your potentially negative message and get a good response.
• Resolve a conflict objectively.
• Improve the quality of the information exchange and conduct meetings more effectively.

Who Should Attend

This program is suitable for Officer, Executives, Managers, Supervisors and Team Leader.

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Module