Branded Customer Service: The DNA of Service Excellence

Introduction

Customer Service is key to success of any company. Gain an insight into how to differentiate through service to gain the competitive edge! Learn to look though the eyes of the only people who get to decide how good your service is – ‘The Customer’ – and how to make it noticeably, measurably better across the board.

Objective

Upon completion of this program, the participants will be able to :

• Differentiate your organization from the rest, to gain a competitive advantage
• Increase your DNA service brand recognition
• Be a self-appointed brand ambassador
• Retain customers loyalty by having positive relationships with them
• Give the value proposition – value for money from the client’s perspective
• Create a pleasant and friendly service environment
• Empower self and others to be ‘Service Angels’ to increase service team productivity
• Improve communication with customers leading to better understanding

Who Should Attend

This program is a must buy-in for managers, executives, front-line staff who are in contact with customers, and having a desire to raise their organizational service level to a summit high!

Level for Front-line and above

Methodology

Participative and practical – Emphasizing learning through experience, both from structured activities: role plays, group exercises, video screening, case studies, and exploratory discussions.

Module