Brilliant Communication 101




Do you want to handle conversations with ease and confidence? Do you want get results will minimal effort? What if you could just say the word and it was done? What if people looked at you expecting to be led, because you were so trustable and wise?

Are your teams struggling with their career goals, and often feel demotivated and left behind when compared to their successful peers? In the quiet moments of reflection, do you have this inner thought that you can do better, that you can be better?

You deal with people professionally and personally everyday. Any new skill that improves your communication with your colleagues, boss, clients and your family can have profound effects on your self-esteem, personality and subsequently your productivity. We all know how costly miscommunication can be. The best way to deal with this is to practice the correct communication methods until they become second nature to us.

A well-bonded team at work can be far more productive than a collection of individuals with no day-to-day emphasis on the success of the team. Fortunately, there has been great progress on discovering and implementing a variety of psychological techniques to enhance our communication with others and even our competitors. These well-tested practical techniques can be applied to everyday situations to enhance their influence on people and know how to handle a variety of complex situations when confronted with.

How Will You Benefit

At the end of the training program, participants will be able to:

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently and precisely
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Emphathize to establish trust and communicate effectively
  • Deliver your potentially negative message or feedback and get a good response
  • Read and interpret body language and gestures while communicating with others

Who Should Attend

  • This course is designed for Managers, Head of Department, Supervisors, Executives, Team Leaders
  • Level for Teams Leader and above


This highly interactive workshop is delivered with a combination of training techniques to ensure that the participants are always engaged and challenged to stimulate results. Participants can expect:

  • Dynamic presentations
  • Video reviews
  • Individual and dyad work
  • Group brainstorming
  • Practices
  • Activities to foster better understanding
  • Inspirational messages that moves and motivates
  • Behaviour and pattern interventions and On-The-Spot coaching



Fee: RM 1,100 per pax

Loyalty Points: 1100 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Stephanie Lai Siew Chee

Stephanie Lai Siew Chee is a certified success coach and a trained MasterClass trainer. Starting with the banking industry, she was able to sharpen a lot of her skills that led her to become a passionate motivator of corporate people. These skills include communication, personal effectiveness, leadership, organizational dynamics and corporate responsibility. Being exposed in retail marketing, she was also able to lecture on Sales and Marketing function with ease. Some of Stephanie’s experience and achievements helped her in becoming an in- demand speaker on various subjects including customer service function, human resource and legal function, safety and health legal function and maintenance among others. She is able to provide inspiring workshops and programs for a total of 15 years, which is a feat she is proud of.