Building Today’s Professional Administrator

Objective

Upon completion of this programme, the participants will be able to:

• Identify their roles and functions by analyzing their job scope and successes
• Identify changes in their job scope and learn about their importance of having a positive work attitude in order to deal with the changes in the organization
• Plan and organize their work schedule effectively by using the Time Inventory Chart
• Analyze current practices and habits in dealing with the office management system, clients and colleagues and then adopt and adapt a more effective approach in order to increase productivity

Who Should Attend

This program is specially designed for administrative staff that is providing support in the organization. Strong support skills for administrative executives, secretaries and other assistants can greatly improve productivity and enhance the organization’s image.

For Administrative level staff and above.

Methodology

This program will be presented via interactive lectures, practical hands-on activities, role-play as well as group and individual presentation.

Module

• ROLES AND FUNCTIONS OF THE ADMINISTRATIVE STAFF
  • Understanding Roles By Job Scope
  • The 5 Cs (Character, Commitment, Conviction, Courtesy And Courage)
  • TQP – Skills, Abilities And Personal Characteristics
• WORK COMPONENTS AND OBJECTIVES
  • Organization’s Mission And Objectives
  • Working Behind The Scene – Understanding One’s Objectives In Supporting The Systems And The Units
  • Effective Office Management – General Office Skills, Machines, Clients And Colleagues And Workflow
• PLANNING
  • The Hierarchy Of Needs
  • Setting Goals
  • Importance Of Planning
  • The Process Of Panning
• ORGANIZING AND EFFECTIVE TIME MANAGEMENT
  • Habit Versus Practice
  • Identifying Time Wasters
  • Importance Of Being Organized –Prioritizing And Executing
  • Time Inventory Chart
  • Creating Three Magic Folder
• PEOPLE SKILLS AND EFFECTIVE COMMUNICATIONS
  • Benefits Of Teamwork
  • Instructing Versus Coaching
  • The Essentials Of Effective Communications
  • Acceptable And Unacceptable Behaviors
• CHECKING UNDERSTANDING AND SIGNPOSTS
  • Feedback
  • Direction
  • Assessment
  • Action Plan