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Introduction
Today’s administrative professionals do it all! As an integral member of the management team, you’ve got to be a dynamic PR representative, a great problem-solver, a scheduling magician, a savvy communicator, a strategic time administrator — Let us look at exactly how much your hard work, relentless effort and important contributions impact your organization, including its bottom line. The focus is on YOU!
Objective
- Upon completion of this program, participants will be able to:
- ‘JUGGLE ELEPHANTS & GET RID OF THE MONKEYS’ –Achieve Results with Time Management
- Get your most important things done – NOW!
- To take control of your own personal circus?
- Chaos? Clutter? Confusion? Get Organized to the Max!
- Identify and master your Priorities –
- To direct focus energy and attention to achieve a winning performance
- Take charge of your Work & Life! – Create positive balance for an enriched life
- DISCOVER THE ‘SUPERWOMAN’ IN YOU –Create a Professional & Pro-Fashion-able YOU
- Project a confident personality and a professional appearance that creates positive impressions with people
- Techniques for preventing negative-self talk or other self-sabotaging behaviors
- Diversity in interpersonal relations
- Coexistence applying emotional intelligence
- Be a smart money manager – Live frugal or prodigal
- UNDERSTAND WHAT EVERY BODY IS SAYING: Speed Read people & send the right message
- Tap into the hidden dynamics of verbal and nonverbal communication
- Reinforce your message with the ‘right’ tone, choice of words, body language
- Get insight into what others really mean
- Adapt your communication style to build rapport
- CREATE CUSTOMER CONNECTIONS
- Turn customer interactions into ‘Peak’ Experiences of Satisfaction
- Be in tune with customers’ preferences
- ‘Service Language’ that creates a wonderful feeling
- CRITICALLY & CREATIVELY THINK IN PROBLEM SOLVING
- Thinking process that achieve results
- Translate good ideas into results and produce action
- Use Force-Field Analysis and Fish-bone to get to the core of the challenge
Who Should Attend
This program is suitable for Administrative Professional, Office Administrator, Admin Executive, Secretaries and Senior Clerks
Methodology
This unconventional program is structured to be lively and interesting as we learn best in moments of enjoyment. It flows with participants’ needs and wants.
Training methods will include applied behavioral and NLP techniques, video clips, demonstrations, role-plays, games, experiential activities, board- games, exploratory discussions and learning through sharing
Module
- ‘JUGGLING ELEPHANTS & GETTING RID OF THE MONKEYS’ ACHIEVING RESULTS WITH TIME MANAGEMENT
- Relevance To The Big Picture – Time Management
- The Ant Technique: Rediscover The Key To Achieving Results
- U-Turn To Relook At Methods And Systems:
- N I N U Matrix
- Action Program List
- Work SMARTER – Value Of Plan
- Manage Action : Plan ‘TO DO’ IT, Do It As Planned
- Stay Focus On The Output With PDCA
- Insights Of Seven Time-Wasters
- Managing Backlogs: What Time, What Plan, What Action
- KISS To Get Things Done
- Make Better Use Of Technologies
- Get On Top Of STRESS With TIME OUT
- DISCOVERING THE ‘SUPERWOMAN’ IN YOU–CREATING THE PROFESSIONAL & PRO FASHION-ABLE YOU: PRESENTING YOU AT YOUR PERSONAL BEST
- Creating Lasting First Impressions Anywhere, Anytime, Anyplace
- Mastering And Using The 3V’s To Your Advantage
- Image Management 3A’s – Uses And Advantages
- Tips And Tricks On Being A Professional
- Living Up To Your Brand & Image
- The Key Components Of A Winning Image
- PROFESSIONAL VS PRO-FASHION-ABLE! PROFESSIONAL
- Professionals Look & Play Thy Part!
- Appropriate Style & Substance
- Dressing For Your Office Culture – Trendy Vs Appropriateness
- Fashion Faux Pas & Image Destroyers
- Authority Dressing Guidelines
- DRESS RIGHT LOOK SMART THE 21ST CENTURY WAY!
- Flexi-Dress! Adapting Your Image To Meet Different Job Roles.
- Unlocking The Colours Of Fortune
- Attention To Detail
- Working Your Way Through Colour Personalities
- Accessories Magic
- UNDERSTAND WHAT EVERY BODY IS SAYING: SPEED READ PEOPLE & SEND THE RIGHT MESSAGE
- How To Get The Most From Interpersonal Interactions When You Tap Into The Hidden Dynamics Of Non-Verbal Communication?
- Discover Why Some People Seem To Get Cooperation Easily – While Others Encounter Resistance
- How To Reinforce Message With The ‘Right’ Tone, Choice Of Words, Body Language And Etc.
- What Has Personality Got To Do With It?
- CREATING CUSTOMER CONNECTIONS: EARN YOUR EXCEPTIONAL SERVICE ANGLE BADGE
- Psychological Techniques That Turn Customer Interactions Into ‘Peak Experiences’
- How To Connect In 60 Seconds Flat!
- What Is The ‘Service Language’ That Makes Customers Feel Great
- Communicate With Impact – Without Upsetting Customers
- CRITICAL & CREATIVE THINKING IN PROBLEM SOLVING
- How To Solve Challenges And Problems Systematically Or Creatively
- What High Achievers Do To Achieve Results
- Blend Logic, Intuition, And Creativity To Translate Good Ideas Into Results And Produce Action
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