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Communication And Writing Skills In English

RM800.00

Objective

At the end of this course, participants will be able to:

  • Speak English confidently in everyday conversation by using simple, basic language patterns and strategies
  • Be encouraged to develop the following skills: listening, oral, reading and writing
  • Able to know the 5 Was of planning
  • Know how to write business letters
  • Understand the formats & structure of memos
  • Learn how to compose e-mail messages
  • Able to use appropriate rules of grammar and tenses
  • Understand and express greetings and introductions
  • Understand and express gratitude, thanks and apologies
  • Understand and give short and simple direction
  • Understand and give descriptions of people, things and places
  • Understand and engage in casual conversations
  • Understand and express quantity, quality and time in relation to target
  • Read and understand signs and simple notices
  • Read, understand and complete simple forms

Who Should Attend

This program is suitable for Administrative & Clerical Support Staff, Front-line Staff & Receptionists those who would need basic to intermediate proficiency in handling everyday conversation in the English Language. Staff of different levels at clerical or even management will find this course very useful and practical as it deals with speaking appropriate English in different situations and excellent for all speakers of ESL

Methodology

This stimulating program will maximizes the understanding and learning through interactive PowerPoint presentation, group / classroom discussion, individual exercises, brainstorming.

Module

  • ANSWERING THE TELEPHONE AND MAKING CONVERSATION
    • The Proper Language Forms And Functions To Be Used When Answering Telephone Calls
    • Techniques To Keep A Telephone Conversation Going
  • THE BUSINESS WRITING PROCESS
    • Rules Of Good Writing
    • The 5Ws Of Planning (Who, What, Where, When, Why)
  • THE VARIOUS BUSINESS DOCUMENTS
    • Categories Of Business Letters
    • Guidelines For Composing Letters
    • Formats & Structure Of Memos
    • Composing E-Mail Messages
    • Writing Fax Messages
  • WRITING FOR THE READERS
    • Specialist And Non-Specialist Readers
    • Appropriate Tone And Style Of Writing
    • The Importance Of Well-Structured Paragraphs
    • Using Key Words Prominently
  • APPROPRIATE RULES OF GRAMMAR AND TENSES
    • Adjectives & Adverbs
    • Nouns
    • Verbs
    • Prepositions And Pronouns
    • Sentence Structure
  • UNDERSTANDING AND DESCRIBING PEOPLE, THINGS AND PLACES
    • The Key Phrases And Adjectives Used In Description Of People, Places, And Things
    • The Importance Of Clarity When Describing In Order Not To Provide Wrong Information
    • Describing People, Places And Things In Writing
  • UNDERSTANDING AND ENGAGING IN CASUAL CONVERSATIONS
    • The Distinction Between Informal And Formal Vocabulary
    • Tips To Initiate, Maintain And End A Conversation In Order To Maintain The Interest Factor
  • UNDERSTANDING AND EXPRESSING QUANTITY, QUALITY AND TIME IN RELATION TO TARGET
    • Key Terms And Expressions In Relation To Quantity, Numbers, Cost And Time
    • Reading And Translating Schedules Into Verbal Explanations
    • Writing Reports Using Numbers, Quantity, Cost And Time
  • READING AND UNDERSTANDING SIGNS AND SIMPLE NOTICES
    • Key Expressions Used To Indicate Situations – Emergency-Related, Dangerous Situations And Etc.
    • Importance Of Expressing Messages Succinctly
    • Crisp Vocabulary
  • READING, UNDERSTANDING AND COMPLETING SIMPLE FORMS
    • Understanding Of Key Terms And Phrases Used In Forms
    • Learning The Art Of Providing Clear, Short Answers To Questions Posed In The Forms
    • Learning To Create Simple Forms – To Identify The Crucial Details Required Depending On The Requirements

Fee: RM 800 per pax

Loyalty Points: 800 Points

Duration: 1 Day

Note: In-house course is available. Request it HERE

Trainer

Harold Fernandez A/L Sebastian Fernandez

Biodata:
Harold Fernandez is an effective communicator and trainer who has an array of facilitation experiences under his belt. After graduating with a degree in education from University Putra Malaysia, he pursued academic teaching for a total of 11 years. His tutoring skills were great strengths that led him to pursue training and motivating people. Harold has certifications as an NLP (Neuro- Linguistic Practitioner) and a PSMB Trainer. He is dedicated and passionate in teaching about Organizational Effectiveness, Communication, and Customer Service Function. His venture projects involving OUM, TESDEC and MATTA in retraining unemployed graduates further sharpened his Leadership skills. Some of the training modules he contributed and taught include Team Building programs, Business Writing Skills in English, Social Etiquette & Negotiation Skills, Telephone Etiquette Skills and Effective Meeting skills.