Delegation Skills & Connecting For “Win-Win” Outcome



Time is of the essence. We all know that the recent advances in technology has made us far more accessible than before. The newfound productivity in the workplace has put a lot more demand on what we need to produce. It is natural for most people to feel overwhelmed by how much they have to do in the time available. Filtering tasks that are irrelevant and implementing time management techniques can only get you so far. Eventually, the only way to scale up and get more done in this world is by delegating tasks to others.

Just about anyone who is successful is highly engaged in delegating tasks, otherwise they would never be able to become as big as they have become. Delegation skills, much like many other soft skills, can come to define an individual’s success and can prove to be much more important than focusing on certain technical skills.

“The gem cannot be polished without friction, nor man perfected without trials.”

~ Confucius

“Be prepared, luck is where preparation meets opportunity.”

~ Randy Pausch


Upon completion of this program, participants will be able to:

  • Appreciate the importance of delegating to others as a way to offload work and get more done in their busy lives
  • Face your fear of delegation and learn to think positively of delegating tasks to others
  • Adopt an appropriate strategy to delegate the right task to the right people at the right time and in the right way
  • Use a systematic step-by-step approach to brief people on what they want to delegate to others
  • Follow a number of important guidelines to monitor the performance of the delegate as well as their own performance when delegating
  • Develop their skills and confidence to communicate and connect effectively with others
  • Interact effectively through understanding of different behavioral styles

Who Should Attend

This program is suitable for Executives, Managers and Supervisors

Level for beginners and intermediate


This stimulating program will maximize understanding and learning through lecture, discussion, video clips, case studies and practical activities.


    • What Are The Benefits Of Delegation?
    • What Happens If You Don’t Delegate? How Critical Is It To Master Delegation Skills?
    • Why Are We Afraid Of Delegating?
    • How To Overcome Barriers To Delegation?
    • What Should You Delegate?
    • Who Should You Delegate It To?
    • When Should You Delegate?
    • When Should You Not Delegate?
    • How To Setup The Scene And Describe A Task To A Delegate?
    • What To Avoid So You Don’t Undermine Yourself?
    • What Is The Proven Steps Of A Delegation Process?
    • What Is The Significance Of Each Step And What Happens If You Miss A Step Or Don’t Do It Properly?
    • What Problems Can You Expect When You Delegate A Task?
    • How To Prevent Problems By Monitoring?
    • How To Avoid Micromanagement?
    • How To Delegate A Team?
    • How To Monitor Your Own Performance To Improve Your Delegation Skills?
    • The Importance Of Connecting
    • How To Connect In 90 Seconds?
    • 2 Essential Skills
    • How To Give Effective Feedback?
    • Behavioral Styles
    • Behavioral Styles Under Stress
    • How To Be Flexible With Different Styles?

Fee: RM 1200 per pax

Loyalty Points: 1200 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Jocelyn Yap Po Poh

Jocelyn is a certified trainer, coach and psychometric assessor. Her vast experience and knowledge spanned more than 20 years in the areas of strategic business planning, sales and marketing execution, operation management, leadership and staff development. She has provided trainings on Engaging Workplace (FISH! Philosophy), Communication, Time Management, Self Management for Personal Effectiveness and Emotional Intelligence, among others. The trainer is passionate about delivering training content using a hands-on approach and fun experiential activities. Jocelyn is known for her passion in inspiring people to learn with her dynamic presentation and facilitation style. Her forte lies in her ability to connect with people and bring out the best in them.