Effective Communication For Supervisors & Executives

Introduction

To climb to the top in the business world and to stay there, you must be able to communicate effectively in English. Communication can make or break a company, deals, work relationships, careers and more. This module aims to provide supervisors and executives the basic fundamental communication knowledge to function better in the workplace. As language is an important part of the communication process, some elements of grammar have been included.

Objective

Upon completion of this program, participants will be able to:

• Understand the fundamentals of communication
• Learn reasons why people communicate and how to cater for these needs
• Effectively communicate with people of different levels, internally and externally
• Improve writing skills for emails
• Enhance knowledge of relevant grammar rules

Who Should Attend

This module has been designed for working adults, supervisors and junior executives.

Methodology

This module uses a blend of methods that have been previously used and tested in different industries, for participants of this category. This includes role-playing, discussions, and games.

Module

• THE IMPORTANCE OF COMMUNICATION
  • Defining Communication
  • Exploring The Purpose Of Communication
  • Understanding Why Communication Is Important
• THE COMMUNICATION PROCESS
  • Understanding That The Process Involves Senders, Receivers And What Happens In-Between
  • Factors That Affects The Process At The Workplace
• DECIDING ON THE BEST WAY TO COMMUNICATE
  • Verbal & Non-Verbal Communications
  • The Differences Between Communicating Upwards, Downwards, Sideward And Outward (E.G. Management, Subordinates, Peers, Clients)
  • Study The Message And Intended Recipient
  • The Differences Between Face-To-Face Communication, Telephone Calls And Emails
• LISTENING & SPEAKING WITH IMPACT
  • How To Practice Active Listening Using Verbal And Non-Verbal Tools
  • Exploring Techniques For Effective Phone Calls. Includes Useful Phrases And Grammar
  • Understand The Differences Between Positive And Negative Feedback. Includes Grammar
  • Learning About Instructions And Requests. Includes Grammar
  • Learning About 1-Minute Verbal Progress Reports/Updates. Includes Grammar
• WRITING EMAILS RIGHT
  • Examining, Tone, Format, And Common Mistakes
  • Writing And Responding To Complaints And Requests. Includes Grammar
  • Writing Short Updates. Includes Grammar