Effective Communication Skills For Higher Productivity : Communicating For Success




Upon completion of this program, participants will be able to:

  • Enhance understanding on the elements that formulate effective communication
  • Be encouraged to develop the verbal skill in English
  • Structure excellent presentation
  • Express ideas and opinions with poise

Who Should Attend

This program is suitable for Managers, Executives, Supervisors, Administrators, Officer & Clerical Staff Whose Duties include business correspondence in their day-to-day operations.


This excellent program provides benefits through hands-on activities that blend lectures, discussions, examples, language games and peer’s constructive feedback.


    • Understanding The Basis For Effective Communication
      • Achieving Desired Results Through Communication
      • Using Spoken Communication Effectively
      • Analyzing Communication Diagram
      • Determining Appropriate Channels Of Communication
    • Fundamentals Of Effective Communication
      • Reasoning The Importance Of Communicating Effectively
      • Identifying The Communication Barriers
      • Overcoming Barriers Of Effective Communication
    • Enhancing Business Bond
      • Recognizing Different Communication Approaches
      • Identifying The Consultative Communication
      • Identifying The Directive Communication
    • Handling People
      • Acknowledge The Fundamental Techniques In Handling People
      • Spotting Ways To Make People Like You
      • Winning People To Your Way Of Thinking
    • Body Language
      • Understanding Why Words Alone Don’t Work
      • Creating Attractiveness Through Movements
      • Portraying Emotions That Give Impact
      • Using Gestures To Add “Oomph”
    • Seating Arrangement
      • Identifying Various Seating Arrangements
      • Discussing Advantages & Disadvantages Of The Arrangements
    • Visual Support
      • Comprehending The Usage Of Visual Support
      • Using The Visual Support Wisely
      • Being Acquainted With Details Of Equipment
      • Handling Equipment’s Properly
    • Handling Question & Feedback
      • Identifying The Needs For Q&A Session
      • Looking Into Ways To Handle The Q&A Session

Fee: RM 1200 per pax

Loyalty Points: 1200 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Harold Fernandez A/L Sebastian Fernandez

Harold Fernandez is an effective communicator and trainer who has an array of facilitation experiences under his belt. After graduating with a degree in education from University Putra Malaysia, he pursued academic teaching for a total of 11 years. His tutoring skills were great strengths that led him to pursue training and motivating people. Harold has certifications as an NLP (Neuro- Linguistic Practitioner) and a PSMB Trainer. He is dedicated and passionate in teaching about Organizational Effectiveness, Communication, and Customer Service Function. His venture projects involving OUM, TESDEC and MATTA in retraining unemployed graduates further sharpened his Leadership skills. Some of the training modules he contributed and taught include Team Building programs, Business Writing Skills in English, Social Etiquette & Negotiation Skills, Telephone Etiquette Skills and Effective Meeting skills.