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Effective Leadership Techniques For Supervisors

RM1,400.00

Introduction

“The most important resource that supervisors supervise is PEOPLE. If they cannot manage this resource than they are ineffective supervisors”

Most employees are given job designations in which they have the necessary technical skills. For example, an accounts supervisor will have accounting skills and a marketing officer will have marketing skills. These supervisors however will find out that to get the department functioning effectively, technical skills alone are not enough. They have to have people management skills. They find that more than 75% of their job entails supervising and managing their subordinates well to ensure that they are able to assist in fulfilling the roles and functions of the department. This course provides tools for personal improvements

Objective

Upon completion of this program, participants will be able to:

  • Understand the individual’s role and responsibilities in an organization.
  • Realize why managing people effectively and efficiently is a critical factor in the success of any organization
  • Able to know how do people want to be managed
  • Able to differentiate between supervising, managing and leading
  • Able to use people skills
  • Apply EQ and leadership tools
  • Manage and motivate staff to achieve results

Who Should Attend

This course is suitable for supervisors, line leaders or equivalent positions from any industry.

Methodology

Participative and practical – lecture, demonstrations and practical exercises.

Module

  • PERSONAL PERFORMANCE SKILLS (P.P.S)
    • Having The Right Mental Outlook For Better Performance Of A Supervisor
      • The Importance Of Having A Positive Mindset In Their Work And Life.
      • Mindset & Behavior Change And Proven Techniques To Develop Mental Toughness In The New Economy.
    • Effective Communication In The New Century
      • Understanding Types Of Difficult People On The Job
      • Common Pitfalls In Communication
      • Types Of Communication.
      • Techniques And Methods For Effective Communication.
      • Apply Six Thinking Hats To Communicate
    • The Art Of Delegation
      • Top Reason Employees Ask For Help At The Workplace
      • Do I Really Have A Troubled Employee?
      • The Art Of Delegation
    • The Power Of Coaching
      • Coaching For Results – Video & Assessment
      • Principles Of Coaching
      • Assessing Your Coaching Skills
      • Coaching Practical Discussion And Presentation
  • MOTIVATION & TEAM PERFORMANCE SKILLS
    • Principles Of Team Work Managing Workplace Conflicts.
      • Methods To Be A Better Team Player And Team Builder.
      • How To Identify And Form A Successful Team At The Work Place
      • Reasons And Types Of Conflict
      • Methods Of Dealing With Conflict

Fee: RM 1400 per pax

Loyalty Points: 1400 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE

Trainer

Dr. Arivalan Ramaiyah

Biodata:
Dr. Arivalan has developed and conducted training in Strategic Negotiation and Deal Making, Project Management from Basics to Advanced, Leadership and Influencing Skills using NLP, Effective Purchasing and Vendor Evaluation Workshop, Language that Changes the Mind of the Listeners, Problem Solving and Decisions Making, Conflict Management, Expert Communication Skills, Train the Trainer and Facilitation and Delegation Skills, Coaching and Mentoring Skills. His training sessions are interactive with valuable and relevant participant centered activities. Apart from training, he is active in consultation with various government and non-governmental bodies in the area of marketing and management. He has developed a model and instrument to measure Customer Satisfactions Index (CSI) and Customer Loyalty Index (CLI) as stipulated in the ISO standard requirements.