Emotional Intelligence Unleashed



Everyone has emotions. Sometimes emotions seem untouchable – it is hard to explain them with language. Emotions reside within us, sometimes invisibly influencing our decisions and our lives. Research has proven that emotional intelligence (EQ) is more reliable in predicting success than intelligent quotient (IQ).

In this course, we will discuss the topic of emotional intelligence. We will relate it to the workplace and explain how practicing emotional intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change.


Upon completion of this program, the participants will be able to:

  • Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
  • Recognize and understand your moods and emotions and their effect on others.
  • Manage and regulate your emotions to make sure they don’t disrupt your behavior
  • Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity.
  • Establish rapport with others and improve the effectiveness of your communication
  • Understand others’ feelings when interacting with them and become a trusted person in their network

Who Should Attend

This program is designed for Managers, Head of Department, Executives and Supervisors


This program will be delivered through Case studies, which are built through actual working environments, small group practical exercises, small group discussion, facilitator presentations, skill practices, application planning and walk-through simulations.


    • What Is EI?
    • What Constitutes The EI Framework?
    • What Are EI Competencies?
    • What Is Emotion?
    • Why Are We Emotional?
    • How “Emotional Hijacking” Does Takes Place?
    • How Does The Brain Process Emotions?
    • How Does The Brain Perceive The World?
    • How to Take Advantage of the Power of Optimism?
    • How to Manage Your Anger Effectively?
    • How to Control Your Worry?
    • How to Motivate Yourself?
    • Hot To Avoid Apathy?
    • How to Be Creative?
    • How to Have Empathic Communication with Others?
    • What Is The Physiology Of Emphatic Communication?
    • How to Have Effective Group Interactions?
    • How to Listen Positively?
    • What Are The “Negative Listening Types?”
    • How to Raise Your Social Awareness through Listening?
    • What Are The “Six Human Needs?
    • How to Recognize Others’ Needs and Desires?
    • How To Categorize People Based In Their Needs To Make Useful Conclusions On Follow Up Actions

Fee: RM 1300 per pax

Loyalty Points: 1300 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Michael Xavier A/L Francis Xavier

A full time freelance professional development consultant, Michael Xavier Francis Xavier currently trains people from all walks of life. His 12 years background in the service industry has given him valuable experience in dealing with people from different backgrounds and cultures. He has served in several well-established service organizations and has held various managerial positions. He was the District 51 International Toastmaster Champion in Public Speaking in the year 2000, and represented Malaysia, Singapore, Indonesia, Thailand and Hong Kong in the International Inter-District Public Speaking Competition held in Miami, United States of America in 2008. He was also the District 51 Evaluation Speech Contest Champion in the same year. He is no novice to Toastmaster International, having won several awards from them.