Fee: RM 1,250 per pax
Loyalty Points: 1250 Points
Duration: 2 Days
Note: In-house course is available. Request it HERE
Businesses of today are all geared up to take that “quantum leap” to catch up with the ever changing, all this happens at a price. Staffs need to keep up with the change and some changes come with a price, sacrificing the quality of service. This leads to unsatisfactory experiences which in return come back as “Complaints”. This program aims at addressing those complaints in a professional manner.
Upon completion of this programme, the participants will be able to:
Who Should Attend
This course is designed for Employees of all levels, especially client facing staff
This is a highly interactive experiential learning program, where participants are to learn through actual doing and experience. Key learning points of effective team performance are to be delivered through practical activities, group sharing and videos.