Improving Staff Performance With Positive Reinforcement

Introduction

Appreciative recognition is often the first casualty in the rush and stress of deadlines, new initiatives, making the numbers, hiring, firing, and reorganizing. Many managers simply aren’t very good at giving positive feedback. Some even find it harder to recognize a colleague’s contribution than to offer negative or corrective feedback.

Positive reinforcement is the process of recognizing and rewarding a desired behavior in an effort to encourage its continuance. Positive reinforcement can consist praise, offering incentives to continue the behavior or showing appreciation for effort. In the workplace, managers can use positive reinforcement for purposes such as increasing productivity and improving the morale of an individual or department.

The benefits of positive reinforcement for the organization are:

• Providing Sense of Worth
• Encouraging Good Behavior
• Improving Workplace Morale
• Fitting In for New Employees

How Will You Benefit

Upon completion of this programme, the participants will be able to :

• Apply positive and negative reinforces (enhancing behavior)
• Know the difference between positive and negative “punishment”
• Show appreciation to reinforce behavior
• Understand the effects of ‘gossip’ in an organization and practice how to deal with it

Who Should Attend

This program is suitable for Executives, Managers, Supervisors and all level

Methodology

Training sessions are designed to be highly inter-active with tests/quizes, demonstrations, assignments, group activities and discussions, presentations, role-play, and for some workshops, video feedback. This is to ensure participants remain alert, focused and can reap the maximum benefits from the training, while having fun at the same time.

Module

• OBJECTIVES & INTRODUCTION
• WHAT IS OPERANT CONDITIONING (OP)?
• CONDITIONING TECHNIQUES
• ASSERTIVE BEHAVIOR
• USING POSITIVE REINFORCEMENT AS A MANAGEMENT STRATEGY
• GOSSIP
• ROLE PLAY AND VIDEO FEED-BACK