ISO 9001:2015 – Internal Auditing Techniques Training




Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of complying with the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the original intent of the standard – to continually improve the effectiveness of the quality management system of our organization.

This 2-day intensive training is intended to help managers, management representatives, internal audit coordinators, and internal auditors implement a practical internal audit techniques that meet ISO 9001 and ISO 19011 standard while adding significant, measurable value to the organization’s bottom-line. The tools, techniques and step-by-step guidelines provided in this training will make the internal audit process easier. Get the best information on ISO 9001 auditing techniques and methodologies!

 How Will You Benefit

This course meets the essential skills and techniques required by ISO 19011 for internal auditors. Participants will be able to perform the Internal Audit in their audit assignment based on the 4-Phase Internal Auditing Model. Here are the learning objectives for the two-day training program; in which participants will be able to:

  • Relate the applicable ISO 9001:2015 requirements to the organization QMS
  • Analyze the applicable ISO 9001:2015 and other requirements for the area to be audited
  • Prepare the audit checklist based on the process mapping and analysis
  • Carry out the auditing activities based on the process mapping and audit checklist
  • Apply the internal audit tools and techniques to carry out the internal audit
  • Evaluate the significance of positive and negative audit findings
  • Assist in preparing the company for QMS external audits

Who Should Attend

This course is suitable for Management Representative, Management System Committee, Engineers, Technician, ERT, Internal QMS/ EMS Auditor.


This stimulating program will maximize understanding and learning through lectures role plays, indoor and outdoor group dynamics, discussions and assessments.


  • Introduction and Pre-Test
  • Purpose of the Internal Audit
  • Objectives of the Internal Audit
  • Benefits of an Effective Internal Audit Process
  • Quality Management Principles
  • The Process Approach to Internal Audit
  • 4-Phase Internal Auditing Model
  • Section 4 Context of the Organization
  • Section 5 Leadership
  • Section 6 Planning
  • Section 7 Support
  • Section 8 Operation Performance
  • Section 9 Performance Evaluation
  • Section 10 Improvement
    • Obtaining Management Support & Gaining Employees’ Support
    • Internal Auditors Selection and Evaluation
    • Maintaining the Internal Audit Team
    • Portraying the Attributes of an Auditor
    • Case Study
    • Defining the Audit Scope
    • Requirements Review
    • Process Model Preparation
    • Preparing an Effective Audit Checklist
    • The Three Levels of Questionnaires
    • Generic and Specific Questionnaires
    • Conducting a Pre-Audit Meeting
    • Case Study
    • The Opening Meeting
    • Interviewing Techniques
    • Communication Skills
    • Effective Use of Audit Checklist
    • Data Sampling Techniques
    • Handling Difficult Auditees Techniques
    • Mock Audit Role Play
    • Identifying Types of Findings
    • Writing Effective Nonconformance Report
    • Audit Report Preparation
    • Conducting Closing Meeting
    • Assignment Presentation
    • Understanding the Nonconformity Findings Statements
    • Analysis on the Nonconformity by Using Why-Why Analysis
    • Verification of Action Taken
    • Closing the Nonconformity Report
    • Q&A Session
    • Wrap-up & Recommendation for Improvement
    • Course Evaluation

Fee: RM 1,000 per pax

Loyalty Points: 1000 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Lim Kim Yook

Mr. Lim Kim Yook holds Diploma in Mechanical and Electrical Engineering from City & Guilds of London Institute, UK and a Diploma in Electronic Engineering from the Institute of Engineering Technology Inc, University of Strathclyde, UK. He is a Certified ISO 14001 and ISO/TS 16949 Lead Assessor. Aside from being a quality management consultant and a certified corporate coach, he is a certified HRDF trainer, ARTDO International’s Certified Training Professional, approved Industrial Expert (PIND) and panel consultant for Jawatankuasa Penasihat Pembangunan Kemahiran (JPPK).

Kim Yook’s forte is in quality management systems, including ISO 9001, ISO 14001, OHSAS 18001 and ISO/TS 16949 to various industries. He is also experienced in the areas of design, preparation, administration and delivery training in quality and technical subjects such as Quality and Non-Quality Management Systems, Quality Control Circles, QC 7 Tools and New QC Tools, Automotive 5-Core Tools (PPAP, APQP, SPC, FMEA and MSA), Supervisory Skills, Train-the-Trainer and 5S Implementation and Auditing.

With 12 years of excellent track record as a master trainer in the abovementioned subjects, he has taught numerous participants from many industries, ranging from those on the shop floor to directors.

He is a highly regarded trainer famed for his calibre and efficiency. He is the author of “5S Asas Pengurusan Untuk Semua” (ISBN: 983-2193-01-X), a book on 5S written in Bahasa Malaysia and has delivered motivational talks on “Pekerja Alaf Baru” or “New Millennium Workforce”, to improve the performance of his clients’ employees.

Kim Yook has vast industrial experience in semiconductor, automotive, electronics quality, engineering and production. With more than 6 years’ experience at the managerial level in quality and engineering departments, he has lead the Quality Assurance Department for Meisei Electric (M) Sdn. Bhd., Taiyo Technology (M) Sdn. Bhd.; and Precico Sdn. Bhd. and Precico M&D Sdn. Bhd. in implementing quality control and quality assurance systems for continual improvement; and also for achieving and maintaining the ISO 9000 Quality Management System. Apart from this, he also provided consultation on quality systems to many key departments in his previous companies.