ISO 9001:2015 Quality Management Systems-Requirements Awareness Training




The requirements of the ISO 9000 Series of Quality Management require that appropriately qualified personnel perform the auditing task. ISO 9001, revised approximately every five years, last saw revisions in 2008. ISO 9001:2015 is the latest version. This Internal Quality Auditing course not only provides the training necessary to meet these requirements in full, but also ensures that the audit techniques learnt contribute to continuous improvement.

 How Will You Benefit

The aim of this training is to involve participants on several approaches in order to anticipate the new revision of ISO 9001:2015 Quality Management System requirements and prepare their organization for a smooth transition. Here are the learning objectives for the one day training program; after completing this program, participants will be able to:

  • Basic understanding of auditing protocols, and the audit process based on the ISO 19011 guidelines for auditing management systems
  • Practical knowledge and skills necessary to plan, conduct and report an internal audit
  • The competency necessary to conduct an audit of an ISO 9001:2015 quality management system

Who Should Attend

Any personnel with responsibility or authority for performing, receiving or managing Internal Quality Auditing Programs.

The proven technique of cross auditing between departments, operations or sites requires that personnel from a wide range of activities and functional areas receive proper training in audit techniques.

Personnel wishing to attend this course should have attended our introductory course or have previous knowledge of the ISO 9000 Series of standards (namely ISO 9001).


This course has a balance of lectures, workshop sessions, and case studies and incorporates a simulated “live audit” to maximize the learning process.


    • Application of seven quality principles during audit
    • Quality system structure
    • Processes
    • Process control
    • The process chain
    • Process management
    • Advanced process management
    • QMS – Continual Improvement
    • Auditing standards
    • Audit definition
    • Types of audit
    • Risk based QMS audit
    • Audit sampling
    • Audit against what?
    • Auditing standards
    • Audit phases
    • Why do we do internal audits?
    • Audit roles
    • Aspects of audit planning
    • General planning
    • Good planning – concentrate resources
    • Appoint auditors
    • Discuss with the auditee
    • Research process and documentation
    • Checklist
    • Process audit preparation turtle
    • Audit objectives
    • Checklist coverage
    • Checklist question formats
    • Dangers with checklist
    • Investigation – 4 key stages
    • Opening meeting
    • Investigation – sampling
    • Auditing the new requirements of ISO 9001:2015
    • Auditing Internal/external issues determination
    • Auditing the needs and expectations of interested parties
    • Auditing the scope of the quality management system
    • Auditing QMS and its processes
    • Auditing Leadership and commitment
    • Auditing customer focus
    • Auditing quality policy
    • Auditing actions to address risks and opportunities
    • Auditing quality objectives and planning to achieve them
    • Auditing planning of changes
    • Auditing resource provision
    • Auditing monitoring and measuring resources
    • Auditing organizational knowledge
    • Auditing awareness
    • Auditing communication
    • Auditing operational planning and control
    • Auditing customer communication
    • Auditing P&S requirements determination
    • Auditing design and development of P&S
    • Auditing design and development planning
    • Auditing design and development inputs
    • Auditing info for external providers
    • Auditing control of production and service provision
    • Auditing property belonging to customers or external providers
    • Auditing post-delivery activities
    • Auditing control of changes
    • Auditing control of nonconforming outputs
    • Auditing monitoring, measurement, analysis and evaluation
    • Auditing analysis and evaluation
    • Auditing internal audit
    • Auditing management review
    • Auditing Improvement
    • Auditing NC and corrective action
    • Gathering information
      • Reading
      • Looking around
      • Talking to people
    • Questioning techniques
    • Listening
    • Crosschecking
    • Process approach auditing
    • Audit the process
    • Recording on your checklist
    • Do’s and Don’ts
    • Review all observations
    • Purpose of NC Statements
    • Observations
    • NC statement contents
    • A strong NC statement
    • Writing the NC statement
    • NC example
    • Audit reporting
    • Taking action on the report
    • Management must determine the size and scale of the problem
    • Corrective action process
    • Follow-up
    • NC closing out
    • Corrective action request form
    • Monitoring corrective action
    • Long term or system-wide problem
    • Opportunities for improvement

Fee: RM 1,000 per pax

Loyalty Points: 1000 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Tejwinder Singh A/L Jujar Singh

With 25 years in management system development, Tejwinder is a much sought after trainer for ISO 9001, ISO 14001, OHSAS 18001 and ISO/TS 16949 ; having trained over 50,000 personnel worldwide. As a pioneer in ISO/TS 16949 quality system management development in Malaysia and Lead Tutor for IRCA approved Lead Auditor Training, Tejwinder has helped numerous organizations implement the QS 9000 and ISO/TS 16949. As a Certified Lean Six Sigma Black Belt, he presents training on Total Quality Management, Six Sigma, Lean Management, 7QC Tools, Root Cause Analysis, Innovative and Improvement Circles, Cost of Quality, Supplier Quality Management, 5S, APQP/PPAP, FMEA, SPC, MSA, 8D Problem Solving, Poka Yoke and other quality audit awareness programmes. He was involved in the assessment of TNB divisions for the TNB’s Presidential TQM Award.