Power Impact Telesales Skills

Introduction:

Most sales departments rely on appointments for their sales force in order to schedule product demos for new prospects. Without the appointment, a sales department sits dormant and lags behind other organizations who conduct the appointment setting telemarketing internally or have outsourced to an expert third party telemarketing centre. Marketing departments require telemarketing individuals in order to conduct various activities such as information generation, database update before sending out direct mail and even sales of products which are feasible for telemarketing. Hence, this is a timely program for all sales and marketing departments. Debt collection through phone is another example.

How Will You Benefit

With this programme participants will be able to conduct the following objectives:

• Understand the elements of successful telephone communication and successfully generate new appointments
• Improve listening and speaking skills to pre-qualify prospects
• Recognize each prospect’s unique telephone behaviour
• Understand the importance and impact of the telephone as a communication tool
• Learn effective telephone techniques through role plays on current call scenarios provided by the participants
• Learn how to develop 2-way communication in order to develop rapport with those you call
• Develop empathy in order to understand the caller’s perspective
• Develop selling and closing skills over the phone

Who Should Attend

• Sales executives and sales team Leaders
• Telesales executives, Telesales team leaders
• Appointment setters
• Telephone Survey Call Agents
• Prospectors

Methodology

This is an interactive training programme, whereby participants are to gain the learning points through presentation, case study and workshop exercises.

Module