Power Impact Telesales Skills




Most sales departments rely on appointments for their sales force in order to schedule product demos for new prospects. Without the appointment, a sales department sits dormant and lags behind other organizations who conduct the appointment setting telemarketing internally or have outsourced to an expert third party telemarketing centre. Marketing departments require telemarketing individuals in order to conduct various activities such as information generation, database update before sending out direct mail and even sales of products which are feasible for telemarketing. Hence, this is a timely program for all sales and marketing departments. Debt collection through phone is another example.

How Will You Benefit

With this programme participants will be able to conduct the following objectives:

  • Understand the elements of successful telephone communication and successfully generate new appointments
  • Improve listening and speaking skills to pre-qualify prospects
  • Recognize each prospect’s unique telephone behaviour
  • Understand the importance and impact of the telephone as a communication tool
  • Learn effective telephone techniques through role plays on current call scenarios provided by the participants
  • Learn how to develop 2-way communication in order to develop rapport with those you call
  • Develop empathy in order to understand the caller’s perspective
  • Develop selling and closing skills over the phone

Who Should Attend

  • Sales executives and sales team Leaders
  • Telesales executives, Telesales team leaders
  • Appointment setters
  • Telephone Survey Call Agents
  • Prospectors


This is an interactive training programme, whereby participants are to gain the learning points through presentation, case study and workshop exercises.


    • Prospect Behaviours
    • Active / professional Listening
    • Articulate / persuasive Speaking
    • Probing Skills
    • Persuasiveness through the phone
    • Understanding product features and benefits
    • Objection handling and closing skills
    • Developing 2 way telephone dialogue
    • Developing the telesales setting script
    • Dynamic role play and practice session

Fee: RM 2,200 per pax

Loyalty Points: 2200 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Shahrukh Moghal

He has over 18 years of experience in Telesales, Tele-Service and Tele-debt collection training for various products and services. Shahrukh believes that front-liners deserve to be assured of their importance in the overall mix of the organizational structure. The experiences that he has injected into his call centre training and consultancy date back to 1990 when he began his career as a telesales agent in the United States. Subsequently, he moved up the ranks of agent to team leader to internal trainer over a period of 6 years. Since then, he has been actively involved with developing agent and team leader skills within customer service teams in a multitude of industries including Banking, Insurance, Manufacturing, BPO companies, Pharmaceutical Sales Companies, Software Developers and more. This experience as a customer service trainer has been instrumental in the development of his understanding of agent and team leader psychology, what drives each position and how skills are developed in each area. His training sessions are filled with an air of positivity and motivation for the participants. His training style revolves around Concepts, Application, Reflection and most of all FUN!! His training sessions are filled with an air of positivity and motivation for the participants. His training style revolves around Concepts, Application, Reflection and most of all FUN!! Shahrukh is the man behind The PLEASE!™ Workshops which train frontliners to implement winning Customer Interaction Tools such as to Probe, Listen, Empathize and Articulate.