“SPEAK UP AND BE HEARD!” – Excellent Business Communication Skills




  • Practice clear communication and phrases to manage difficult situation at work.
  • Find out solutions to people problems.
  • Projecting self-confident and using gestures to reinforce messages.
  • Understanding root causes and the effects of unresolved conflicts.
  • Realize how others perceive you and improve communication to get the response that you preferred.
  • Create a climate for action: give constructive criticism and positive reinforcement.
  • Initiate positive first impression.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Demonstrate critical and innovative thinking.
  • Display competence in oral, written, and visual communication.
  • Apply communication theories.
  • Show an understanding of opportunities in the field of communication.
  • Use current technology related to the communication field.
  • Respond effectively to cultural communication differences.
  • Communicate ethically.
  • Demonstrate positive group communication exchanges

Who Should Attend

This program is suitable for Non-Executives & Executives


This is a highly interactive training program, whereby participants are to gain the learning points through experiential activities.


  • Module 1: Communication @ Workplace
  • Module 2: Importance of Communication
  • Module 3: Presentation & Body Language
  • Module 4: Listening, Observing & Feedback
  • Module 5: Managing Public Relations
  • Module 6: Personal Empowerment & Development

Fee: RM 1,300 per pax

Loyalty Points: 1300 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Rina Baha

Rina Baha is a Certified Trainer HRDF, Certified Professional Image Consultant and an Internationally Certified Colour Consultant from ByFerial Training & Image Consulting, Australia, Akademi Perunding Imej Profesional Sdn Bhd (APIP) and SWET Advancement Centre Sdn Bhd, Malaysia. She conduct training related to Professional Grooming, Business & Social Etiquette, Office Management & Secretarial Skills, Mindset & Behavioral Transformation Programs for Management and Non Management, Entrepreneurs, Enrichment Programs for Students, Teenagers, Children and other Professional soft skills programs. She is a Certified Trainer and as an Image Consultant since 2011. Her clientele are private individual,
professional associations, government agencies, universities and with major corporate players in the country. She has vast experience in the Office Management, Administration and Secretarial profession whereby she spent 24 years working with The New Straits Time Press (M) Berhad, Arab Malaysian Berhad, Park May Berhad, Faber Group Berhad and Khazanah Nasional Berhad. A Diploma holder in Human Resource Management from Institute of Human Resource Management (MIHRM), an Executive Secretaryship diploma from Stamford College, a Professional Learning Facilitator by Take Charge Learning Facilitator System, Certified Trainer by HRDF, Certified Skin Care Product Trainer from Nu Skin Malaysia and an Internationally Certified Laughter Yoga Leader. Her personal view, a good trainer needs to be motivated, possessed a good energy level and enthusiastic. Often it is hard to explain to people something that is very practical and visual so you have to mix demonstrating as well as verbal explanation. Patience is a virtue as everybody learns differently. Be fun and passionate to train individuals.





Download the course contents and registration form HERE