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The Customer Mindset Journey

RM1,000.00

Corporate-Public-Relations-HRDF-Trainings

Introduction

Success can only be achieved if one has the right kind of mindset, skills and knowledge to work towards it. This course empowers the participants to directly improve the customer engagement experience and to create a brand loyalty. This applies to both ‘internal customers’ (colleagues) and external customers.-

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Position themselves from the point-of-view of customer
  • Realise how important it is to provide solutions to fulfill customer’s needs
  • Present solutions from customer’s perspective
  • Work hand in hand with customer to achieve a win-win situation

Who Should Attend

This course is suitable for Mid/Junior Sales/Customer Service/Sales Ops Managers and Sales Executives, both inside and outside sales

Methodology

This is a highly interactive training program, whereby participants are to gain from the learning points through experiential activities.

Module

  • THE CUSTOMER MINDSET CHALLENGE
  • RING OF COMMUNICATION
  • BEING A PART OF CUSTOMER’S JOURNEY
  • LEND ME AN EAR
  • DISC BEHAVIOURAL STYLES
  • ACTIVE LISTENING
  • ASKING THE RIGHT QUESTIONS
  • THE APPRENTICE PROJECT (BASED ON THE APPRENTICE REALITY SHOW)

Fee: RM 1,000 per pax

Loyalty Points: 1000 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE

Trainer

Chan Kim Beng

Biodata:
Kim Beng is a professional international corporate training consultant with 17 years of working experience in global IT semi-conductor, MNC and IT services companies. He specializes in the ambit of Successful Mindset, Consultative Selling, Customer Mindset, Value Propositioning, Negotiations, Objections Handling, Communication Styles, Behavioral Styles, Time Management, Organizational Pain Chain, SPIN Selling, MEDDIC Questioning, PESTLE Analysis, IT Trends, amongst others. He brings with him 16 years of hands-on working experience with Dell Global Business Centre in Penang in different capacities, the last being South Asia Commercial Sales Training Manager (Lead). As Training and Development Lead, he manages a team of sales trainers in the South Asia region. He has personally trained sales teams in Malaysia, Singapore, Thailand, Philippines, South Korea and Pakistan.