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The GRID Principle Towards Excellent Service / Product

RM1,000.00

 The-GRID-Principle-Towards-Excellent-Service-Product-HRDF-Trainings

Introduction

As the old saying goes, ‘….Entrepreneurs find needs and fill it. Innovators anticipate or create needs and fill it’. Innovation is defined as a new way of doing something or a new stuff that is made useful. It may refer to revolutionary changes in thinking, services, products and processes in particular, plus organization development as a whole. Besides, innovation is also the main route towards differentiation in a service organisation, where it can uphold competitive advantage by creating uniqueness in its services, which is valuable to consumers. This training workshop (through its application of the GRID Principle) serves to provide your workforces with the tools-set, skills-set and/ or behavioural-sets to sustain organisational competitiveness via excellent service/ product.

It sets a platform for your workforce to practice the ‘Rear-View Mirror’ method to generate innovative ideas towards attaining excellent service/ product and to implement the right innovation at the right place

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Describe the ‘soul’ of the new consumer
  • Transform market feedback into improvement initiatives,
  • Establish effective differentiation strategies to build uniqueness in service/ product,
  • Create uncontested market space to make business competition relevant

Who Should Attend

Any crew member who has direct involvement in service/ product development

Methodology

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. Role plays, group work, video screening, case studies and discussion from individual experience

Module

  • UNDERSTAND THE MARKETPLACE – THE ‘SOUL’ OF NEW CONSUMERS
  • THERE IS NO FAILURE IN OUR SERVICES, BUT ONLY CUSTOMER’S FEEDBACK
  • APPLICATION OF DIFFERENTIATION STRATEGY TO SUSTAIN COMPETITIVENESS
  • MAKE OTHER MARKET COMPETITION IRRELEVANT – INNOVATE THROUGH THE ‘BLUE OCEAN’ STRATEGY

Fee: RM 1,000 per pax

Loyalty Points: 1000 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE

Trainer

Teoh Chen Ning

Biodata:
Teoh Chen Ning is a prominent trainer renowened for his training effectiveness and vast management knowledge in Organisational Development. He also has strong capabilities in Competency Workplace Training for the service and manufacturing industry. Teoh has been extensively involved in the development and delivery of strategic leadership and management development training programs for numerous turnkey initiatives for local and multinational corporations. He equips the workforce with essential steps to adapt to CHANGE and to embrace change. A much sought after Train-The-Trainer certified trainer, his deep enthusiasm in adult learning, experiential learning approach. practical skills sets achieve the desired results of transforming information into knowledge. He holds a strongly belief that competent trainers should demonstrate the capability and passion in developing and delivering trainings in the most systematically structured and practical manner.