Effective Personality In The Workplace

Introduction

Today’s business environment may be supported by technological advances such as office automation and a wide array of computer hardware and software. Despite these available tools to make our work more effective, one of the greatest obstacles at the workplace is the people themselves. While some can work well with others, not all will be able to work as a team in an optimized way. Almost always, personalities clash and productivity suffers.

This program is designed for you to understand the various types of personalities that can be found in the workplace. You will discover how to use this knowledge to create a more conducive environment for everyone to be able to work in harmony.

Objective

Upon completion of this program, participants will be able to:

• Create a more harmonious working environment
• Build and improve relationships internally within the organization and externally with the public

Who Should Attend

This program is suitable for Executives, Supervisors, Managers, Team Leaders, Operations Personnel, Technical Personnel, Secretaries, Front Liners, Customer Service, Receptionists, Help-Desk Agents, administrators and everyone who has a stake in the organization’s teamwork

Level for Executives and above

Methodology

The program will be interactive incorporating role-play, video presentation, and group discussions using practical case applications and activities designed for accelerated learning. Psychometric analysis will be incorporated to enhance the participants’ skills in understanding different personality types.

Module

• OVERVIEW
  • Context Setting
  • Definition Of Personality
  • Managing Blind Spots
  • Optimizing Performance
  • Building Rapport
• PERSONALITY AT WORK
  • Building A Harmonious Workplace
  • The MBTI Model
  • Identifying Your Personality Style
  • Developing Your Style Towards Effective Relationship Building
  • Shifting Into Positive Action
• EXTROVERTS & INTROVERTS
  • Getting Re-Energized
  • Processing Thoughts
  • Conveying Thoughts
  • Personality Styles In Communication
• SENSING & INTUITION
  • Gathering Information
  • Conveying Information
  • Personality Styles In Behaviors
  • Managing Different Working Styles
• THINKING & FEELING
  • Decision Making Criteria
  • Personality Styles In Decision Making
  • Giving Feedback
  • Receiving Feedback
• JUDGING & PERCEIVING
  • Personal Preferences
  • Getting Organized
  • Managing Different Personalities
  • Situational Problem Solving
• THE 16 ROOMS OF MBTI
  • Personality Differences
  • Strengths Of Each Room
  • Areas Of Improvement
  • Managing Stress
• COACHING WISDOM
  • Other Major Personality Arenas
  • Ownership
  • Different Personality, Different Talents
  • The Secret Of A Great Personality