Bridging & Managing The Generation Gap At Workplace

Introduction

Currently, many organizations in the world are facing the problem of having 3 very distinct generations at the workplace. Each of these generations bring their own set of beliefs and values which is very different with other generations. As a result, conflicts can arise at the workplace. This workshop is specially designed to understand each generation better and to look at solutions of how to bridge the generation gap at the workplace.

Objective

Upon completion of this program, participants will be able to:

• Poor communication with different generations
• Dealing with different generations at the workplace
• Knowing how to win customers
• Inculcating teamwork to resolve issues
• Conflicts at the workplace with different generations resulting in low morale
• Increase staff motivation and positive attitude at the workplace

Who Should Attend

The workshop is ideal for Managers, Supervisors and Executives.

Methodology

Participative and practical – Emphasizing learning through experience, both from structured activities: role plays, group exercises, video screening, case studies, and exploratory discussions.

Module

• INTRODUCTION
  • In This Session, Participants Will Learn On The Following:
  • What Generations Exist In The Workplace
  • What Defines A Generation
    • Traditionalists – (Silent Generation)
    • Baby Boomers
    • Generation Xers
    • Generation Y Or Nexters

Once This Is Completed, Awareness Will Be Created For Participants On What This Means In Our Workplace.

• TRADITIONALIST
  • The Second Module Delves Into Understanding The Traditionalist And Looking At Their Characteristics Which Covers:
    • Their Background
    • Their Characters
    • Their Working Style
• BABY BOOMERS
  • The Third Module Looks Into Understanding The Baby Boomers And Looking At Their Characteristics Which Covers:
    • Their Background
    • Their Characters
    • Their Working Style
• GENERATION X’S
  • The Fourth Module Delves Into Understanding The Gen X’s And Looking At Their Characteristics Which Covers:
    • Their Background
    • Their Characters
    • Their Working Style
• GENERATION Y’S (MILLENNIAL)
  • The Fifth Module Looks At Generations Y And Their Characteristics Which Covers:
    • Their Background
    • Their Characters
    • Their Working Style
• CHANGE FOR BETTER RESULTS
  • The Sixth Module Looks At The Importance Of Change And The Aspects Of Assimilating Change, Changing For Best Performance And Life Experiences.
    • In This Session, Participants Will Learn How Different Generations Have Operated And Why It Is Fundamental At The Workplace Today.
• FINDING A COMMON GROUND
  • In This Session, Participants Will Learn The Importance Of Adopting A Communication Style And Creating An Affinity Group.
  • Besides This, Participants Will Also Be Taught The Importance Of Sharing Knowledge. Participants Will Also Be Sensitized On Understanding Other Generations Besides Theirs.
• CONFLICT MANAGEMENT
  • In This Session, Participants Will Learn The Strategies Of How Younger Bosses Manage Older Workers. Besides That, The Session Also Looks At How To Avoid Turnovers With A Retention Plan. It Will Also Look At Breaking Down The Stereotypes In Generations.
• MANAGING DIFFERENT GENERATIONS EFFECTIVELY
  • Participants Will Learn How To Embrace The Hot Zone, Treat Each Other As A Peer And To Create A Succession Plan.
  • This Session Will Have A Debate Whereby Participants Of Different Generations Will Throw Questions To One Another Before Looking At A Succession Plan For The Organization.