“EXCUSE ME! PARDON ME!” Excellent Customer Service and Relationship Management

Trainer

Rina Baha

Biodata:
Rina Baha is a Certified Trainer HRDF, Certified Professional Image Consultant and an Internationally Certified Colour Consultant from ByFerial Training & Image Consulting, Australia, Akademi Perunding Imej Profesional Sdn Bhd (APIP) and SWET Advancement Centre Sdn Bhd, Malaysia. She conduct training related to Professional Grooming, Business & Social Etiquette, Office Management & Secretarial Skills, Mindset & Behavioral Transformation Programs for Management and Non Management, Entrepreneurs, Enrichment Programs for Students, Teenagers, Children and other Professional soft skills programs. She is a Certified Trainer and as an Image Consultant since 2011. Her clientele are private individual,
professional associations, government agencies, universities and with major corporate players in the country. She has vast experience in the Office Management, Administration and Secretarial profession whereby she spent 24 years working with The New Straits Time Press (M) Berhad, Arab Malaysian Berhad, Park May Berhad, Faber Group Berhad and Khazanah Nasional Berhad. A Diploma holder in Human Resource Management from Institute of Human Resource Management (MIHRM), an Executive Secretaryship diploma from Stamford College, a Professional Learning Facilitator by Take Charge Learning Facilitator System, Certified Trainer by HRDF, Certified Skin Care Product Trainer from Nu Skin Malaysia and an Internationally Certified Laughter Yoga Leader. Her personal view, a good trainer needs to be motivated, possessed a good energy level and enthusiastic. Often it is hard to explain to people something that is very practical and visual so you have to mix demonstrating as well as verbal explanation. Patience is a virtue as everybody learns differently. Be fun and passionate to train individuals.