Becoming An Effective Supervisor

Introduction

With a host of new challenges and responsibilities to tackle, supervisors need training like never before. Learning how to supervise new employees on a trial and error basis can lead to discouragement. This two-day workshop will help participants on how to overcome many of the problems supervisors may encounter.

Objective

Upon completion of this programme, the participants will be able to:

• Clarify the scope and nature of a supervisory position.
• Learn some ways to deal with the challenges of the role.
• Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
• Learn key techniques to help you plan and prioritize effectively.
• Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
• Develop strategies for motivating your team, giving feedback, and resolving conflict.

Who Should Attend

This program is designed for Managers, Head of Department, Supervisors, Executives and Team Leaders

Level for Executives and above

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Module

• INTRODUCTION AND COURSE OVERVIEW
  • You Will Spend The First Part Of The Day Getting To Know Participants And Discussing What Will Take Place During The Workshop. Students Will Also Have An Opportunity To Identify Their Personal Learning Objectives.
• ADJUSTING TO YOUR ROLE
  • To Begin, Participants Will Learn Some Key Strategies For New Supervisors. Then, They Will Discuss Ways To Ease The Transition From Employee To Supervisor, And How To Solve Common Problems.
• A SUPERVISOR’S RESPONSIBILITIES
  • Next, Participants Will Talk About Their Responsibilities To Themselves, Their Employer, And Their Employees.
• MAKING PLANS
  • During This Session, Participants Will Learn How To Use The Urgent-Important Matrix To Plan And Prioritize. Participants Will Also Be Given A Framework For Planning.
• SETTING GOALS
  • This Session Will Help Participants Set SMART Goals.
• PROBLEM EMPLOYEES
  • Next, Participants Will Brainstorm Ways to Deal with Four Types of Employee Problems: Excessive Complaining, Laziness, Hostility, and Over-Dependence.
• SYNERGY
  • This Session Will Being Looking At Teamwork By Exploring Synergy: When The Whole Of The Team Is More Than The Sum Of The Parts.
• TRUST
  • Next, Participants Will Discuss Why Trust Is So Important In A Team Environment, And How To Build Trust.
• TEAM DEVELOPMENT
  • This Session Will Educate Participants about Tuckman and Jensen’s Four Stages of Team Development, And How Leaders Can Help Teams at Each Stage.
• COMMUNICATION
  • During This Session, Participants Will Discuss What Communication Is, What Can Be A Barrier To Communication, How To Engage In Active Listening, And How To Ask Good Questions.
• THE COMMUNICATION PROCESS
  • This Session Will Give Participants A Three-Step Model To Use With Employees Who Are Agitated In Some Way (For Example, Excited, Frustrated, Or Angry).
• MOTIVATION
  • Next, Participants Will Talk About Three Approaches To Motivation: The Carrot, The Whip, And The Plant.
• TRAINING
  • This Session Will Give Participants Some Guidelines For Effective Training, Whether They Are The Trainer Or The Trainee.
• PROVIDING FEEDBACK
  • Giving Feedback Is One Of The Most Important Management Tasks, Yet Many People Find It A Tricky Area. This Session Will Give Participants Some Tools That They Can Use.