Brilliant Customer Service : Go Extra Mile

Introduction

Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organization therefore needs to know the principles of effective customer service skills. Knowing how to deal with customers in difficult situations, how to response to their requests or concerns or simply providing a positive and memorable experience for your clients helps you and your company to rise above the competition. Customer service is a skill which can be learned and mastered through practice and persistence

Objective

• Identify customer expectations systematically and respond to then to improve customer service
• Handle complaints using a variety of strategies to minimise negatively and increase customer loyalty
• Defuse uncomfortable interaction with customer and professionally respond to any problems as they
• Avoid using toxic phrases that lead to confrontation with customer or reduce their loyalty
• Adopt the right attitude when dealing with customers to increase their loyalty to your brand

Who Should Attend

This program is suitable for Managers, Executives and who want to understand what it takes to develop a service excellence culture within their organization

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Module