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Clerical And Administrative Enhancement Skills

RM1,300.00

Objective

Upon completion of this program, participants will be able to:

  • Understand the vital communication techniques using NLP approach
  • Apply the NLP techniques as influencing strategies
  • Able to attract others with using the right words and non-verbal cues
  • Able to assist others to remove unwanted habits
  • Apply questioning techniques that provide solutions to the listeners other than the normal advises
  • Use the Time-Line Therapy effectively to remove the emotional troubles that affects the way we judge others

Who Should Attend

This program is a must buy-in for Managers, executives, supervisors or any superiors that needs to communicate and influence workers

Methodology

Lecture, demonstrations and practical exercises.

Module

  • INTRODUCTION TO THE PSYCHOLOGY IN COMMUNICATION
    • What Are The Rules To Follow Before Becoming An Effective Communicator?
    • Applying The Communication Rules Before Initiating The Communicating
  • PROFILING WORKERS USING NLP TOOLS
    • How To Understand People With The Words They Speak?
    • What Are The Different Characters Of People And How They Communicate Differently?
    • Applying Active Listening At Workplace
    • How To Match With People After Listening To Them?
    • How To Adjust Our Written Reply So That It Is Well Accepted By The Receiver?
  • EQ AND ITS INFLUENCE ON COMMUNICATION
    • Emotions: How Does It Work?
    • Assessing The Self-Awareness Of Emotions
    • Techniques To Adjust The Emotions To Suit The Different Profile Of Sub-Ordinates
    • Techniques To Assess How Emotions Affects Leadership Skills
  • DEEP RAPPORT BUILDING WITH WORKERS USING PSYCHOLOGY
    • Sensory Acuity
    • Calibration: Sensory Acuity Exercise
    • How To Gain Rapport By Matching And Mirroring?
    • Practical Exercise On Matching And Mirroring
  • META-MODEL- THE ART OF QUESTIONING TO CHANGE UNWANTED WORK HABITS
    • Questioning Sub-Ordinates Using Meta-Model
    • Questions That Provides Suggestions
    • Questions That Set Target
    • Demo And Exercise On Meta Model
  • PERCEPTUAL POSITIONING – MASTER THE ART OF UNDERSTANDING OTHERS
    • Position One – The Self
    • Position Two – The Other
    • Position Three – The Third Person
    • Practical Exercise On Perceptual Positioning
  • APPLYING DISSOCIATIVE FRAME FOR HANDLING CRITICISM
    • Achieving Emotional Maturity
    • Practical Exercise On Framing
  • REFRAMING AND INTENTION – THE ART OF MAKING THE LISTENER THINK CRITICALLY AND LOGICALLY
    • Chunking Up Reframing Techniques
    • Chunking Down Reframing Techniques

Fee: RM 1300 per pax

Loyalty Points: 1300 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE

Trainer

Sue Lim Soh Buay

Biodata:
Sue Lim Soh Buay is an effective trainer and consultant specializing in the Human Resource and Legal function. Having a Master’s degree in Business Administration and a degree in Economics, both from schools in United Kingdom, she is already an authority in various subject matters regarding the corporate world. Her 20 years of experience in respectable companies in various industries helped her become a reputable facilitator of the HRM Module and in- demand speaker of numerous workshops and training programs. Sue ensures that her training sessions also tackle topics from different areas, such as Customer Service function, Managerial & Supervisory skills and Organizational Effectiveness. With her exposure and experience in the field of people development, she also has the proper knowledge and skills in Leadership and Communication, which she chooses to share to her participants.