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Communicate! Learn Powerful Communication Skills To Connect And To Influence – People

RM800.00

Introduction

Communication is at the heart of everything we do in business, yet poor communication is a huge problem for business and individuals – causing low morale, poor performance and high staff turnover.

Success in people management depends on your ability to communicate effectively. This program shares with you the practical understanding of the skills, concepts and structures that are important for building working, and business relationships.

Objective

  • Upon completion of this program, participants will be able to:
    • Understand the process of communication in handling people
    • Create positive working relationship – using different communication styles
    • Use your knowledge of the communication process to make orders and instructions more acceptable to people
    • Project positive non-verbal communication
    • Be an active listener
    • Modify your communication style to suit the other person when you motivate, compliment, counsel, correct and delegate

Who Should Attend

This program is suitable for managers and executives. If you want to learn the advanced skills you need to inspire, persuade, lead and motivate every audience you speak to, then this program is for you.

Methodology

The trainer uses a wide range of practical, enjoyable, tried and tested approaches to bring out the best in you. You’ll find your learning highly interactive, supportive and fun.

Module

  • LAY FIRM FOUNDATIONS
    • Take Responsibility
      • What You Say And How You Say It
    • Watch Your Facts
      • Distinguish Your Facts From Opinions And Assertions
    • Listen Actively
      • Focus On Speaker’s Message With Prejudging
    • Ask Effective Questions
      • Powerful Questions: Open-Ended, Thought-Provoking, Or Probing
    • Pick Your Words Carefully
      • Need To Understand And Be Understood
  • LOOK OUT – BODY BASICS
    • What Are You Saying With Your Body
      • Match Your Words –Tone – Body Language
    • Avoid Becoming A ‘Space Invader’
      • Invisible Zones Of Personal Space
    • Your Handshake Tells On You
      • Pointers To The Perfect Handshake
      • If A Handshake Is Not Your ‘Thing’ – What Then?
    • Use Eye Contact Carefully
      • Avoid Appearing Too Dominant
    • Open And Closed Body Language Signals
      • Signs Of Positive, Open Lines
      • Signs Of Disengagement
    • Body Language – Power And Authority
      • Four ‘S’s
  • COMMUNICATION INSIDE A TEAM
    • Be Aware Of Dynamics
      • Players’ Positions
    • Show Appreciation
      • Listening – Attention – Praise
    • Give Constructive Feedback
      • The Sandwich Model
    • Be A Coach
      • Use Communication As A Learning Tool
  • DEALING AT A DISTANCE
    • On The Phone
      • Create A Positive Image Over The Phone
      • Observe Phone Etiquette
    • Use Emails Thriftily
      • Inboxes Are Getting Fuller
      • You Write Because You Have Got Something To Say
      • Don’t Use Emails As Avoidance
  • COMMUNICATING IN DIFFICULT SITUATIONS
    • Move From Conflict And Disagreement To Building Strong Relationships
      • Choice Of Approach In Resolving Conflicts At Work
      • Say “No” Politely
      • Control Your Emotions
      • Challenge Bad Behavior Not The Person
      • Negotiation Skills To Resolve Difficulties

Fee: RM 800 per pax

Loyalty Points: 800 Points

Duration: 1 Day

Note: In-house course is available. Request it HERE

Trainer

Julia Lai Abdullah

Biodata:
Julia is an experienced development & training specialist for over 22 years – with years of experience and exposure in industries such as adult education, hospitality, retailing, manufacturing, banking & finance, insurance and customer service. She influences and spearheads learning in every class participant. Her excellent communication skill, easy-going and motivational style has helped, energized and motivated participants to learn and apply. Julia’s sessions capture the importance – and the art – of believing in self and our abilities to surpass our potential. Her trainings cover People Management, Personal Effectiveness, Grooming and Etiquette, Problem Solving and Decision Making, Customer Relationship Management and the English Language, among others.