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Objective
Upon completion of this programme, the participants will be able to:
- Speak English confidently in everyday conversation by using simple, basic language patterns and strategies
- Be encouraged to develop the following skills: listening, oral, reading and writing
- Able to know the 5 Ws of planning
- Know how to write business letters
- Understand the formats & structure of memos
- Learn how to compose e-mail messages
- Able to use appropriate rules of grammar and tenses
- Understand and express greetings and introductions
- Understand and express gratitude, thanks and apologies
- Understand and give short and simple direction
- Understand and give descriptions of people, things and places
- Understand and engage in casual conversations
- Understand and express quantity, quality and time in relation to target
- Read and understand signs and simple notices
- Read, understand and complete simple forms
Who Should Attend
This program is suitable for Administrative & Clerical Support Staff, Front-Line Staff & Receptionists those who would need basic to intermediate proficiency in handling everyday conversation in the English Language. Staff of different levels at clerical or even management will find this course very useful and practical as it deals with speaking appropriate English in different situations and excellent for all speakers of ESL
Methodology
This stimulating program will maximizes the understanding and learning through interactive power point presentation, group / classroom discussion, individual exercises, brainstorming.
Module
- GREETINGS AND STARTING CONVERSATIONS
- Words / Phrases Used To Greet A Person Or To Begin A Conversation With Strangers
- GIVING OPINIONS, AGREEING AND DISAGREEING
- How To State One’s Opinions
- How To Support The Opinions That Are Stated
- Learning How To Use “Owned Language”
- MAKING ARRANGEMENTS AND INVITATIONS
- Understanding And Use Of The Language Of Invitations And Arrangements
- Using Correct Tone, Stress And Intonation Patterns
- Writing And Responding To Formal And Informal Invitations
- ASKING ABOUT TIME AND GIVING DIRECTIONS
- Asking For Time By Using The Right Words / Phrases
- Asking For And Giving Directions
- Giving Instructions About The Whereabouts Of Landmarks
- Write Directions To Certain Places
- Describe How To Get To A Given Destination
- GIVING AND ACCEPTING COMPLAINTS
- The Language Forms And Functions For Making Complaints
- Learning How To Make Verbal And Written Complaints
- Learning The Right Way To Handle Complaints – Both Orally And In Writing
- ANSWERING THE TELEPHONE AND MAKING CONVERSATION
- The Proper Language Forms And Functions To Be Used When Answering Telephone Calls
- Techniques To Keep A Telephone Conversation Going
- THE BUSINESS WRITING PROCESS
- Rules Of Good Writing
- The 5Ws Of Planning (Who, What, Where, When, Why)
- THE VARIOUS BUSINESS DOCUMENTS
- Categories Of Business Letters
- Guidelines For Composing Letters
- Formats & Structure Of Memos
- Composing E-Mail Messages
- Writing Fax Messages
- WRITING FOR THE READERS
- Specialist And Non-Specialist Readers
- Appropriate Tone And Style Of Writing
- The Importance Of Well-Structured Paragraphs
- Using Key Words Prominently
- APPROPRIATE RULES OF GRAMMAR AND TENSES
- Punctuation
- Adjectives & Adverbs
- Nouns
- Verbs
- Prepositions And Pronouns
- Sentence Structure
- UNDERSTANDING AND EXPRESSING GREETINGS AND INTRODUCTIONS
- The Proper And Professional Way To Greet Clients, Colleagues, Superiors
- Reading And Responding To Written Greetings
- The Important Elements To Consider When Introducing Someone At Workplace – The Difference Between Formal And Informal Introductions
- UNDERSTANDING AND EXPRESSING GRATITUDE, THANKS AND APOLOGIES
- The Importance Of Expressing Gratitude
- The Key Phrases Involved In Expressing Gratitude Which Also Reflects On One’s Professionalism
- Expressing Gratitude In Writing – E.g. : Writing A Thank-You Letter, Responding To A Thank-You Letter
- The Formal And Informal Ways Of Expressing Apology
- UNDERSTAND AND EXPRESSING SHORT AND SIMPLE DIRECTIONS
- The Key Phrases Involved In Giving And Asking For Directions
- Explaining The Whereabouts Of Landmarks
- The Importance Of Being Descriptively Clear
- The Skill To Read Location Maps And Translate Them Into Verbal Directions
- Writing Down Directional Instructions
- UNDERSTANDING AND DESCRIBING PEOPLE, THINGS AND PLACES
- The Key Phrases And Adjectives Used In Description Of People, Places, And Things
- The Importance Of Clarity When Describing In Order Not To Provide Wrong Information
- Describing People, Places And Things In Writing
- UNDERSTANDING AND ENGAGING IN CASUAL CONVERSATIONS
- The Distinction Between Informal And Formal Vocabulary
- Tips To Initiate, Maintain And End A Conversation In Order To Maintain The Interest Factor
- UNDERSTANDING AND EXPRESSING QUANTITY, QUALITY AND TIME IN RELATION TO TARGET
- Key Terms And Expressions In Relation To Quantity, Numbers, Cost And Time
- Reading And Translating Schedules Into Verbal Explanations
- Writing Reports Using Numbers, Quantity, Cost And Time
- READING AND UNDERSTANDING SIGNS AND SIMPLE NOTICES
- Key Expressions Used To Indicate Situations – Emergency-Related, Dangerous Situations And Etc
- Importance Of Expressing Messages Succinctly
- Crisp Vocabulary
- READING, UNDERSTANDING AND COMPLETING SIMPLE FORMS
- Understanding Of Key Terms And Phrases Used In Forms
- Learning The Art Of Providing Clear, Short Answers To Questions Posed In The Forms
- Learning To Create Simple Forms – To Identify The Crucial Details Required Depending On The Requirements
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