Effective Telemarketing Skills




Appointments are usually made over the phone by the sales person while the telemarketer would try their very best to close a deal over it. As most people do not get to see the person making the call, a high percentage of the calls are rejected. However, this would not be the case for a trained and skilled sales person and telemarketer. They will be able to close in both in the appointment and the sale. This skill will boost the company’s sales and profit as it allows more doors to open over a simple phone call.

How Will You Benefit

Upon completion of this programme, the participants will be able to :

  • Utilize the phone as a powerful tool in sales and making appointments
  • Convert sales enquiries to sales
  • Increase the closing ratio over the phone
  • Use effective techniques to handle objections
  • Prepare an effective script

Who Should Attend

Executives, Telesales, Telemarketing, Managers, Sales Professionals, Business Development Managers, Sales Directors


This course will be conducted through interactive lectures, PowerPoint presentation, video presentation, role-play, and group discussions

Fee: RM 1,000 per pax

Loyalty Points: 1000 Points

Duration: 2 Days

Note: In-house course is available. Request it HERE


Gerald Kong Wai Kheong

With the advancement of Social Media in today’s communication, Gerald believes that mastering the skills to lead and network can provide a wealth of unending resources and possibilities. With these strong convictions and experience, Gerald runs very successful, impactful and effective programs and workshops sharing his knowledge in leadership, and marketing with different organizations. As part of the process, Gerald equips his participants with leadership and sales skills especially in the areas of strategic planning and sales techniques. He is the business trainer of the largest networking group in the world that specializes in referral marketing which passed more than USD6.5 billion worth of business in 2013. He has been appointed by the Ministry of Human Resource Malaysia to train and certify other corporate trainers.