Performance Management – A Practical Approach

Introduction

WE NEED to refocus on performance management and to return to it’s essentials. That is to see the performance management and appraisal process as:

• Most…yes most companies have performance management systems that don’t work very well, and cost more to run than they return.
• Managers hate to do them and procrastinate to avoid doing them.
• Most employees hate them with a passion.
• Most systems are an empty paper chase that damages management credibility.
• Badly implemented performance management and appraisal is WORSE than nothing.

A communication process between two people that needs to be flexible and meets the needs of the manager, the company, AND the EMPLOYEE, so all can work in partnership to improve work performance, unit performance and company performance.

How Will You Benefit

With this programme participants will be able to conduct the following objectives resulting in being higher skilled which in return generates higher revenue this will then provide greater opportunities for bigger promotions or higher salary packages.

• Understand benefits of PMS and know how your performance contributes to the success of your organization
• Know your role in the PMS process
• Know how to rate KPI’s and competencies
• Understanding feedback and coaching techniques

Who Should Attend

This foundational class is designed for management with limited experience and any supervisor or manager looking for a comprehensive understanding of the PMS and to use it as a tool for conducting a performance appraisal, coaching and feedback

Methodology

This stimulating program will Powerpoint presentations, Self assessments, Group Activities, Video, Audio demo.

Module

• TERMS AND DEFINITIONS
• OVERVIEW OF PMS
• PERFORMANCE MANAGEMENT CYCLE
• PERFORMANCE PLANNING – COMPETENCIES
• OBSERVING BEHAVIOURS
• OBJECTIVES OF PERFORMANCE REVIEW
• COACHING AND FEEDBACK
• PERFORMANCE REWARDING