Balance Scorecard – Identifying KRA & Setting KPI

Introduction

Key Performance Indicators (KPIs) help organizations understand how well they are performing in relation to their strategic goals and objectives. In the broadest sense, a KPI provides the most important performance information that enables organizations or their stakeholders to understand whether the organization is on track or not.

KPIs serve to reduce the complex nature of organizational performance to a small number of key indicators in order to make it more digestible for us. This is the same approach we use in our daily lives. For example, when you go to your doctor he might measure blood pressure, cholesterol levels, heart rate and your body mass index as key indicators of your health. With KPIs we are trying to do the same in our organisations.

How Will You Benefit

To familiarize the staff and to provide them with a sound understanding of :

• Performance Management
• Balance Scorecard
• Identifying KRA
• setting KPI
• competencies
• Forced ranking

Upon completion of this program, participants should be able to:

• Conduct internal training session for other staff within their department.
• Act as a point of reference for staff who need assistance to set their KRAs / KPIs

Who Should Attend

This course is designed for Managers and Executives

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise

Module

• OVERVIEW OF PERFORMANCE MANAGEMENT SYSTEM
• BALANCE SCORECARD
• KEY RESULT AREAS (KRA)
• KEY PERFORMANCE INDICATORS (KPI)
• COMPETENCIES